Technical Customer Success Manager

Zenity is a leader in AI Agent Security, focused on securing AI agents for enterprises. The Technical Customer Success Manager will own the technical success of enterprise customers post-sale, ensuring secure implementation and proactive risk management.

Responsibilities:

• Own end-to-end technical onboarding and implementation for enterprise customers, including discovery, risk assessments, integrations, policy configuration, and structured success planning
• Serve as a hands-on technical advisor to security teams and senior technical leaders, guiding best practices across AI governance, application security, and enterprise risk management
• Lead Quarterly Business Reviews (QBRs) that articulate risk posture improvements, technical priorities, and roadmap alignment to both technical stakeholders and executive leadership
• Own technical escalations end-to-end, partnering with Engineering and Support to drive resolution while maintaining accountability and executive visibility
• Proactively identify technical risks, adoption gaps, and optimization opportunities, driving measurable security outcomes and long-term customer expansion
• Collaborate cross-functionally with Sales, Product, Engineering, and Support to advocate for customer needs and influence product direction
• Contribute to scaling Zenity’s customer success processes, playbooks, and technical best practices as the platform and organization evolve

Requirements:

• 4+ years of experience in customer-facing technical roles within SaaS, cybersecurity, or enterprise software environments
• Proven ability to develop structured success plans, manage complex onboarding programs, and lead executive-facing QBRs
• Experience owning and driving technical escalations through resolution in partnership with Engineering or Support teams
• Strong technical background in cybersecurity, with experience working directly with security teams and leading technical discussions around risk, configuration, and remediation
• Comfort operating in evolving, fast-moving startup environments where processes and product capabilities continue to mature
• Strong communication skills with the ability to translate complex technical concepts into executive-level business impact
• Ownership mindset with accountability for customer health, risk reduction, and measurable outcomes
• Ability to travel approximately 20–30% for customer on-site engagements and strategic meetings