Customer Service Representative I - First Notice of Loss

Utica National Insurance Group is a nationally recognized property & casualty insurance carrier with 1,400 employees dedicated to making people feel secure and appreciated. The Customer Service Representative I will provide high-quality service, handle customer inquiries, and contribute to the company’s reputation and growth by managing First Notice of Loss calls related to various claims.

Responsibilities:

• Handle incoming calls with world-class service and aim for one-call resolution
• Maintain accurate policy / claim documentation and update customer records
• Route calls appropriately to ensure timely resolution
• Communicate professionally with stakeholders for information gathering
• Foster positive customer relations across departments
• Meet productivity and quality standards
• Manage third-party inquiries using internal systems
• Perform other duties and adhere to company policies
• Handle claims status and first notice of loss

Requirements:

• Strong communication skills
• Customer service skills
• Problem-solving skills
• Confidentiality
• Professionalism
• Adaptability
• Associate's degree preferred
• insurance training or basic insurance courses desirable
• Less than 2 years in an agency or insurance company preferred