Customer Service Representative (Dental & Vision Benefits) Remote in TX or In-Office San Antonio

Ameritas is an insurance, financial services, and employee benefits provider seeking Customer Service Representatives to provide exceptional customer service in their Group insurance division. The role involves communicating with policyholders and providers, processing transactions, and ensuring compliance with privacy policies.

Responsibilities:

• Communicates by phone or written correspondence with policyholders, providers, plan participants, and field partners to answer routine questions, process transactions, or resolve issues
• Documents customer inquiries and related customer data electronically
• Assists service team(s) with back office support functions
• Protects the confidentiality of plan participants and policyholders to ensure compliance with privacy policies and procedures
• Supports department goals by achieving established service standards and metrics

Requirements:

• High school diploma or equivalent
• 0-2 years of related experience Contact center, customer service, dental office and/or insurance experience is highly preferred
• Ability to work overtime when required to support business needs
• Excellent verbal and written communication skills. Demonstrates initiative when assessing situations
• Proficient use of computer systems and keyboarding skills