Customer Service Representative (Home Learning)

Imagine Learning is a leading provider of digital-first K–12 curriculum solutions, dedicated to igniting learning breakthroughs. The Customer Service Representative supports homeschooling families by answering inquiries, resolving concerns, and providing tailored guidance to ensure a seamless experience.

Responsibilities:

• Respond positively to customer calls, emails, and other direct contacts in a timely manner
• Communicate clearly, both in writing and speech, to internal and external customers
• Resolve all concerns in the best interest of both the customer and the company
• Listen carefully to each customer’s needs and recommend tailored homeschooling solutions
• Use multiple CRM's at once to assist the customer
• Other duties as required

Requirements:

• High School Diploma or equivalent and at least 1 year of customer service experience; or an acceptable combination of education and experience
• Outstanding verbal and written skills to engage with customers effectively
• Ability to prioritize job responsibilities and manage time effectively
• Dedication to deliver exceptional service by handling customer issues with care and expertise
• Organization and efficiency, ability to handle various tasks with precision and commitment
• Ability to work during the mandatory peak period of August 1 – September 30, with no planned PTO during this timeframe
• Ability to work effectively in a team-oriented environment while taking ownership of tasks
• Experience in Microsoft Office (Outlook, Excel, Word)
• Qualified candidates for this role will be required to complete a video questionnaire as part of our hiring process
• Familiarity with CRM systems is a plus