Senior Program Manager, myTrack Client Migration

Management Controls Inc. is a privately held company with 30 years of experience in the industry, focusing on innovation and teamwork. The Senior Program Manager for myTrack Client Migration will lead the strategic transition of existing clients to a next-generation platform, overseeing a multi-year migration program and ensuring successful execution across various teams.

Responsibilities:

• Develop and maintain a multi-year migration roadmap to transition ~45 clients by mid-2029
• Define migration sequencing based on client complexity, contractual commitments, capacity, and revenue impact
• Establish migration tiers (standard, moderate, complex) with defined playbooks and delivery models
• Build a repeatable, scalable migration framework that reduces cycle time and delivery variance
• Own a portfolio of concurrent client migration programs
• Create and manage detailed program plans, milestones, and resource allocations
• Coordinate cross-functional teams across Implementation, Managed Services, Product, Engineering, and Sales
• Drive disciplined risk management and proactive issue resolution
• Ensure migrations are delivered on time, within scope, and aligned to margin targets
• Serve as program lead for enterprise client migrations
• Lead executive stakeholder discussions and governance meetings
• Support change management planning and client readiness activities
• Partner with Account Management to protect ARR and position modernization as value expansion
• Develop strong understanding of Track and myTrack architecture, integrations, and data structures
• Oversee data migration strategy, validation, and cutover planning
• Identify and drive automation opportunities in reporting, testing, and deployment
• Establish dashboards and reporting frameworks for executive visibility
• Define and monitor KPIs such as: Migration cycle time, Cost per migration, Resource utilization, ARR acceleration, Churn impact, Margin contribution
• Lead post-migration retrospectives and continuous optimization efforts
• Improve scalability and reduce friction in the migration lifecycle
• Establish and socialize a standardized migration methodology
• Launch executive-level portfolio dashboard with clear KPIs
• Reduce migration cycle time through process optimization and automation
• Successfully deliver initial wave of client migrations with high client satisfaction
• Develop a forward-looking sequencing model aligned to capacity and revenue targets
• Create a repeatable operating rhythm across cross-functional stakeholders

Requirements:

• Strong program leadership experience
• Technical fluency in software architecture and integrations
• Executive-level client engagement experience
• Experience managing concurrent enterprise migration programs
• Ability to develop and maintain multi-year migration roadmaps
• Experience in defining migration sequencing based on client complexity and revenue impact
• Ability to establish migration tiers with defined playbooks and delivery models
• Experience in creating and managing detailed program plans and resource allocations
• Ability to coordinate cross-functional teams across various departments
• Experience in risk management and proactive issue resolution
• Ability to ensure migrations are delivered on time and within scope
• Experience in leading executive stakeholder discussions and governance meetings
• Ability to support change management planning and client readiness activities
• Strong understanding of data migration strategy and validation
• Ability to identify and drive automation opportunities
• Experience in establishing dashboards and reporting frameworks
• Ability to define and monitor KPIs related to migration and client satisfaction
• Experience in leading post-migration retrospectives and continuous optimization efforts
• Experience in the technology sector
• Experience with Fortune 100 clients
• Experience in a high-growth business environment
• Familiarity with performance metrics and continuous improvement methodologies