Field Service Engineer Medical Imaging –National

Philips is a health technology company dedicated to improving lives through accessible quality healthcare. They are seeking a Field Service Engineer to manage customer relationships and provide technical support for medical imaging equipment installations and maintenance.

Responsibilities:

• Deliver exceptional customer service by setting clear expectations, meeting commitments and arrival times, and resolving customer issues efficiently. Build strong customer relationships by understanding their business environment while contributing to service revenue growth
• Collaborate as an active member of the regional team to improve processes, identify training gaps, and share best practices. Continuously expand capabilities by learning new tools and becoming qualified across multiple modalities as needed
• Complete all required administrative and compliance tasks in accordance with company, state, and federal regulations. This includes accurate documentation for timesheets, service work orders, expense reports, PMs, FCOs, installations, and adherence to quality and safety standards
• Diagnose and resolve electronic, mechanical, and network-related system issues using established tools, resources, and escalation processes. Perform preventative maintenance, field changes, installations, and corrective service within required timeframes
• Travel extensively (approximately 90%) within the assigned territory to support customer sites. This role may require overnight stays and occasional air or train travel

Requirements:

• 1+ years of diagnostic imaging service experience (field or hospital-based) or 3+ years in an electromechanical service environment
• Strong technical aptitude with the ability to apply electronic, mechanical, and networking principles to install, troubleshoot, and repair complex systems
• Comfortable using a wide range of diagnostic tools and test equipment
• Hold an associate degree in electronics or a related field, or an equivalent combination of education and hands-on experience
• Practical problem-solving skills in regulated service environments
• Able to meet the physical, cognitive, and environmental job requirements of a field service role, with or without reasonable accommodation
• Experience supporting diagnostic X-Ray, Cath Labs, or Image-Guided therapy equipment