Senior Consulting Engineer - ServiceNow - Digital Velocity

CDW is a leading multi-brand provider of information technology solutions, and they are seeking a Senior Consulting Engineer specializing in ServiceNow. The primary purpose of this role is to design, integrate, and deliver ServiceNow solutions, while also providing mentorship and technical leadership to other engineers.

Responsibilities:

• Conduct advanced and complex ServiceNow engineering-related studies researching current and emerging technologies, evaluates alternatives, makes recommendations, and presents reports to management
• Regularly interface with technical and business staff of customers, including the project sponsor and stakeholders of projects in more complex engagements
• Mentor other engineers to apply engineering background knowledge for project design, analysis, and project coordination of services or products
• Work with Professional Services Managers, ATAE's, Project Managers and customers to manage expectations and timelines to ensure expectations and commitments are being met
• Maintain client relationships as a trusted Technical Advisor
• Serve as a collaborative support across internal teams and clients when necessary, using experience and judgment to communicate effectively to all parties
• Serve as technical point of contact on customer engagements taking control of complex or vague problems and coordinating resolutions in a rational way
• Participate in a variety of sales activities

Requirements:

• Bachelor's degree and 5+ years total Information Technology experience, to include experience in delivering complex technical solutions, including planning, development, implementation, and support
• Or, 9+ years total Information Technology experience, to include experience in delivering complex technical solutions, including planning, development, implementation, and support
• 3+ years of experience designing and delivering ServiceNow solutions specifically
• Candidate must demonstrate the ability to multitask and prioritize workload under tight deadlines in a fast-paced environment and able to manage and escalate technical issues to the appropriate vendor support team
• Possess strong organizational, time-management, problem-solving, and follow-up skills
• Ability to design and architect ServiceNow solutions and perform advanced installation and configuration services
• Strong written and verbal communication skills are essential, with the ability to effectively interact with leadership stakeholders and clients
• Candidate should maintain a professional, business-focused attitude and courteous manner towards clients, partners, and peers
• Ability to identify and deliver technical documentation that meets client-defined expectations
• Strong attention to detail, especially client and project changes, and have demonstrated analytical skills to identify potential risks
• Experience balancing competing priorities with the ability to adapt to the changing needs of the business while meeting deadlines
• Should have demonstrated experience applying lessons learned to unique problems and a history of reskilling on new technologies with the ability to determine benefits for clients
• Able to work beyond their regularly scheduled shift, select weekends, overtime as necessary or on occasion to meet operational needs
• Travel as needed to other CDW locations or client sites
• A valid U.S. driver's license is required
• ServiceNow specific certifications (CSA, CAD or CIS in domains), a plus