Customer Service Representative

North Memorial Health is an inclusive health team dedicated to patient care and wellbeing. The Customer Service Representative provides exceptional customer service in a call-center environment, managing phone contacts and ensuring efficient operations related to registration, scheduling, and call routing.

Responsibilities:

• Provides unmatched customer service to North Memorial customers and staff, in a call-center like environment
• Works as a partner of the clinic care team by managing phone contact to provide customers with proficient, customer-centered services that meets or exceeds expectations
• Is accountable for various functions related to the efficient operation of registration, scheduling, and call routing/navigating
• Proactive problem solving in order to ensure One Call One Resolution or soft handoff when appropriate

Requirements:

• High School diploma or equivalent (GED) required
• 1 year customer service experience required
• Typing test minimum 35+ WPM required
• Ability to multi-task
• Independent problem-solving skills
• Skilled in MS Office products
• Minimum of 6 months scheduling experience and/or registration experience preferred
• Call center experience preferred
• Experience in health care setting preferred
• Understanding of HIPAA