eSupport Specialist - Customer Service

Morris-Jenkins is a leading service provider in heating, air, plumbing, and electrical solutions. They are seeking an eSupport Customer Service Specialist to assist customers through digital communication channels, educate them about products, and ensure a positive customer experience.

Responsibilities:

• You’ll support customers who need help
• You’ll educate customers
• You’ll engage with customers online
• You’ll process customer requests
• You’ll partner with other departments

Requirements:

• High School Diploma or GED
• 1 year of experience with sales and/or customer support via digital correspondence
• Excellent written & verbal communication skills fluently in the English language
• Ability to write and communicate concisely, yet persuasively
• Impressive Customer Service skills with emphasis on the ability to properly defuse situations and maintain good rapport with customers without verbal communication
• Strong multi-tasking skills with the ability to assist multiple customers at a time
• Able to think quickly, as well as anticipate & solve problems effectively
• Demonstrated competency in Windows-based PC environment, internet, and use of automated systems
• Proficient skills in Microsoft Office applications including Word, Excel, and PowerPoint
• Keyboard typing proficiency a minimum of 50 WPM
• Alignment & commitment to company values (honesty, integrity, fairness, and respect)
• Bachelor's degree in related field, such as Business Admin., Marketing, Public Relations, etc
• 3+ years of experience in sales and/or customer support via digital correspondence
• Prior experience in marketing
• Service Titan Experience