Functional Consultant /Business Analyst

System Automation Corporation is a software vendor focused on providing systems that support government regulatory management operations. They are seeking a Functional Consultant/Business Analyst responsible for gathering and analyzing client requirements, performing system configuration, and building applications using their SaaS low-code application platform to meet client needs.

Responsibilities:

• Lead requirements analysis by collaborating with client stakeholders, leading workshops to understand their business needs, identifying and documenting requirements, and collaborating with solution developers to translate business requirements into well-architected solutions
• Develop detailed technical solution documentation in support of client business objectives, including process flowcharts, diagrams, user guides, etc
• Participate in and/or lead technical design sessions with solution developers
• Create, update, configure, and maintain business applications with our low code application platform
• Ensure all production changes are made in accordance with lifecycle methodology, version control, appropriate testing, and risk guidelines
• Stay informed of new technologies and be aware of new platform capabilities, industry standards, and best practices
• Conduct working sessions with clients to facilitate feedback; resolve technical issues during client review and testing
• Lead end user and administrator training sessions
• Facilitate User Acceptance Testing, providing guidance to end users and resolving reported issues
• Troubleshoot and debug system errors and implement solutions to resolve them
• Ability to travel domestically as needed up to 10%
• Other tasks and responsibilities as assigned

Requirements:

• Demonstrated experience leading requirements analysis activities, including documenting functional requirements and maintaining traceability to test cases
• Demonstrated experience leveraging an in-depth understanding of software capabilities to address business challenges
• Understanding of enterprise software and database structures
• Knowledge of software development and deployment methodologies (e.g., Scrum) and related tools (e.g., Confluence, JIRA, Smartsheet, PlanView, Git, Jenkins, Bamboo, TFS, etc.)
• Strong analytical mindset and ability to assess client business needs
• Ability to analyze technical options and formulate recommendations
• Ability to approach solutions primarily through configuration, with customization where needed to meet the customer needs
• Excellent verbal and written communication skills, including the ability to clearly and patiently communicate technical concepts to a non-technical audience
• Ability to work independently as well as in a team environment
• Exceptional attention to detail; strong organizational and prioritization skills
• Capable of managing multiple tasks and projects simultaneously
• Comfortable working under pressure or strict deadlines
• Self-starter with a high degree of integrity and professionalism
• Passion for learning and personal growth, specifically when it comes to technology
• Proficiency in Microsoft Word, Excel, PowerPoint, and SharePoint
• Prior experience in a technical consulting role implementing commercially available SaaS solutions (Certifications or prior experience with software such as Salesforce, Appian, or ServiceNow a plus)
• Experience working with low code platforms and workflow automation (MS Power Apps / Logic Apps is a plus)
• Experience working with APIs (Application Programming Interface, e.g., REST / Graph) preferred
• Ability to use mockup tools such as Figma, PowerPoint, etc. to explain design approaches
• Experience using JavaScript to build user experiences