Customer Success Engineer

Hightouch is a modern AI platform for marketing and growth teams, seeking a Customer Success Engineer to help users maximize their platform's value. The role involves technical support, collaboration across various teams, and ensuring exceptional customer experiences.

Responsibilities:

• You’ll work directly with all users to ensure they can get the most value from the platform
• This may include answering questions in Intercom, Slack, on the phone, or through email
• The nature of the work is technical and requires an understanding of how to read API documentation, how the standard suite of SaaS tools work (e.g. CRMs, ESPs, ERPs, etc...), and the basic building blocks of customers use data
• The role is perfect for strong team players that want to have impact across the company and with our customers
• You will be excited for an opportunity that allows you to be an important member of an exceptional company, be willing to ask questions when you’re unsure, and take initiative when you’re passionate about a topic/solution/process
• Everyone at Hightouch plays an important role in our growth and this position is at the forefront of our efforts to drive an exceptional for every user

Requirements:

• 2+ years in a customer-facing role (Note: Doesn't necessarily need to be technical)
• Technical background either through experience or education
• Conversant in SQL or willing to learn the basics and a few more advanced topics
• Strong discovery and interpersonal skills
• Intellectual curiosity, high ambition, and humility
• Excellent verbal and written communication skills
• Ability to adapt to an ever-changing work environment
• Thorough understanding of the technology industry and its players