Head of Customer Success

Reejig is building the Work Operating System for the AI era, partnering with large enterprises to reinvent work processes using AI. They are seeking a VP Customer to design and scale a customer organization that drives recurring impact and strategic partnerships.

Responsibilities:

• Own the end-to-end customer engine
• Design the customer lifecycle and engagement model
• Implement health scoring and success metrics
• Build renewal forecasting and predictability
• Establish executive governance cadences
• Define segmentation and capacity planning
• Create a scalable global customer operating rhythm
• Personally lead strategic enterprise accounts
• Own executive relationships with key customers
• Run executive steering committees
• Manage escalations and complex situations
• Support major renewals and expansions
• Build deep understanding of the product and value model
• Build and coach the first layer of customer leadership
• Hire and develop senior customer leaders
• Coach them on executive presence and account strategy
• Install consistent operating cadences
• Build the foundation for a scaled global customer organization
• Turn delivery into recurring impact
• Define what 'impact' means for enterprise customers
• Build repeatable success patterns
• Create clear renewal and expansion triggers
• Align customer outcomes with revenue growth
• Redesign the customer function using AI
• Reimagine the customer function using AI-first principles
• Identify where AI can replace manual effort and increase leverage
• Design AI-assisted or AI-led customer workflows
• Improve outcomes while reducing operational cost
• Build a modern, AI-native customer organization