National Debt Relief is looking for a Senior Product Manager to lead the Applied AI team. This role involves owning the roadmap for AI initiatives, managing project delivery, and ensuring effective stakeholder communication.
Responsibilities:
- Own the Applied AI team's product roadmap, balancing near-term delivery with longer-term strategic bets
- Identify and evaluate new AI opportunities that align with business goals, bringing forward recommendations on where the team should invest next
- Write clear product requirements, user stories, and success criteria
- Partner with engineering to evaluate build-vs-buy decisions and manage third-party vendor relationships
- Champion a data-informed approach to product decisions, defining KPIs and holding the team accountable to outcomes
- Stay current with trends in AI/ML, large language models, conversational AI, and adjacent technologies — and translate those trends into actionable product opportunities
- Manage day-to-day team progress across multiple concurrent workstreams, removing blockers and ensuring work stays on track
- Maintain project plans, timelines, and status documentation so that nothing falls through the cracks
- Run standups, sprint ceremonies, or whatever cadence keeps the team moving efficiently
- Report regularly to senior stakeholders on project status, key metrics, risks, and opportunities
- Coordinate cross-functional dependencies with engineering, design, operations, and other product teams
- Proactively flag risks and tradeoffs, and drive decisions when priorities compete
- Voice AI — Development and optimization of an AI-powered voice bot experience, with potential vendor partnerships (LiveKit, Sierra, or similar platforms)
- Conversational Chat AI — Rollout of an AI chatbot across the homepage, landing pages, and key customer journeys
- Internal Knowledge Base Tooling — AI-powered tools that help internal teams access information faster and more accurately
Requirements:
- 5+ years of product management experience, with at least 2 years focused on AI, ML, or conversational AI products
- Demonstrated experience shipping AI-powered products to production — not just prototypes
- Strong project management instincts — you naturally bring structure, accountability, and visibility to complex, multi-workstream efforts
- Comfort working with technical teams and enough fluency to engage meaningfully on architecture, model selection, and integration tradeoffs
- Excellent stakeholder management skills — you can translate technical progress into business language and keep leadership aligned
- Experience managing vendor relationships and evaluating third-party AI platforms
- Excellent written and verbal communication skills
- Self-directed and comfortable operating with ambiguity in a fast-paced environment
- Computer competency and ability to work with a computer
- Prioritize multiple tasks and projects simultaneously
- Exceptional written and verbal communication skills
- Punctuality expected, ready to report to work on a consistent basis
- Attain and maintain high performance expectations on a monthly basis
- Work in a fast-paced, high-volume setting
- Use and navigate multiple computer systems with exceptional multi-tasking skills
- Remain calm and professional during difficult discussions
- Take constructive feedback
- Available for full-time position, overtime eligible if classified non-exempt
- Experience with voice AI platforms (LiveKit, Sierra, Parloa, Replicant, or similar)
- Experience with chatbot or conversational AI platforms (Cognigy, Amazon Lex, Google Dialogflow, Kore.ai, Yellow.ai, or similar)
- Background in fintech, financial services, or debt relief / credit counseling
- Hands-on experience with LLMs, prompt engineering, or retrieval-augmented generation (RAG) architectures
- Formal project management experience or certification (PMP, Agile/Scrum, etc.)
- Experience with A/B testing and experimentation frameworks