Senior Product Manager, Applied AI

National Debt Relief is looking for a Senior Product Manager to lead the Applied AI team. This role involves owning the roadmap for AI initiatives, managing project delivery, and ensuring effective stakeholder communication.

Responsibilities:

• Own the Applied AI team's product roadmap, balancing near-term delivery with longer-term strategic bets
• Identify and evaluate new AI opportunities that align with business goals, bringing forward recommendations on where the team should invest next
• Write clear product requirements, user stories, and success criteria
• Partner with engineering to evaluate build-vs-buy decisions and manage third-party vendor relationships
• Champion a data-informed approach to product decisions, defining KPIs and holding the team accountable to outcomes
• Stay current with trends in AI/ML, large language models, conversational AI, and adjacent technologies — and translate those trends into actionable product opportunities
• Manage day-to-day team progress across multiple concurrent workstreams, removing blockers and ensuring work stays on track
• Maintain project plans, timelines, and status documentation so that nothing falls through the cracks
• Run standups, sprint ceremonies, or whatever cadence keeps the team moving efficiently
• Report regularly to senior stakeholders on project status, key metrics, risks, and opportunities
• Coordinate cross-functional dependencies with engineering, design, operations, and other product teams
• Proactively flag risks and tradeoffs, and drive decisions when priorities compete
• Voice AI — Development and optimization of an AI-powered voice bot experience, with potential vendor partnerships (LiveKit, Sierra, or similar platforms)
• Conversational Chat AI — Rollout of an AI chatbot across the homepage, landing pages, and key customer journeys
• Internal Knowledge Base Tooling — AI-powered tools that help internal teams access information faster and more accurately

Requirements:

• 5+ years of product management experience, with at least 2 years focused on AI, ML, or conversational AI products
• Demonstrated experience shipping AI-powered products to production — not just prototypes
• Strong project management instincts — you naturally bring structure, accountability, and visibility to complex, multi-workstream efforts
• Comfort working with technical teams and enough fluency to engage meaningfully on architecture, model selection, and integration tradeoffs
• Excellent stakeholder management skills — you can translate technical progress into business language and keep leadership aligned
• Experience managing vendor relationships and evaluating third-party AI platforms
• Excellent written and verbal communication skills
• Self-directed and comfortable operating with ambiguity in a fast-paced environment
• Computer competency and ability to work with a computer
• Prioritize multiple tasks and projects simultaneously
• Exceptional written and verbal communication skills
• Punctuality expected, ready to report to work on a consistent basis
• Attain and maintain high performance expectations on a monthly basis
• Work in a fast-paced, high-volume setting
• Use and navigate multiple computer systems with exceptional multi-tasking skills
• Remain calm and professional during difficult discussions
• Take constructive feedback
• Available for full-time position, overtime eligible if classified non-exempt
• Experience with voice AI platforms (LiveKit, Sierra, Parloa, Replicant, or similar)
• Experience with chatbot or conversational AI platforms (Cognigy, Amazon Lex, Google Dialogflow, Kore.ai, Yellow.ai, or similar)
• Background in fintech, financial services, or debt relief / credit counseling
• Hands-on experience with LLMs, prompt engineering, or retrieval-augmented generation (RAG) architectures
• Formal project management experience or certification (PMP, Agile/Scrum, etc.)
• Experience with A/B testing and experimentation frameworks