Customer Service Representative Associate (37066081)

The Cigna Group is a leading health services organization, and they are seeking a Customer Service Representative Associate. This role involves responding to inquiries regarding insurance claims and policies, providing assistance to policyholders, and performing research to effectively address customer needs.

Responsibilities:

• Receives requests by mail, telephone, or in person regarding insurance claims/policies
• Responds to inquiries from policy holders, providers and/or others for information and assistance
• Performs research to respond to inquiries and interprets policy provisions to determine most effective response
• Mails or routes claim forms and supporting documentation to various units for final processing
• Independently responds to inquiries, grievances, complaints or appeals ranging from routine to moderate complexity
• Ability to secure additional assistance with complex customer services issues

Requirements:

• 2+ years Customer Service Experience
• Must have a high-speed, reliable internet connection
• Must have a quiet and private working environment
• Receives requests by mail, telephone, or in person regarding insurance claims/policies
• Responds to inquiries from policy holders, providers and/or others for information and assistance
• Performs research to respond to inquiries and interprets policy provisions to determine most effective response
• Mails or routes claim forms and supporting documentation to various units for final processing
• Independently responds to inquiries, grievances, complaints or appeals ranging from routine to moderate complexity
• Ability to secure additional assistance with complex customer services issues
• Position typically requires excellent interpersonal skills
• Ability to understand and interpret policy provisions
• High School Diploma or GED