Senior Program Manager, Specialty Enablement - Remote

Heartland Dental is the nation's largest dental support organization, providing non-clinical administrative support services to dentists. The Senior Program Manager, Specialty Enablement is responsible for designing and executing programs that drive growth and operational excellence, collaborating with various teams to ensure successful implementation and performance monitoring.

Responsibilities:

• Own assigned Specialty programs end-to-end, from intake through value realization, including scope definition, success criteria, execution, and post-implementation performance monitoring
• Lead program management for multiple Specialty initiatives, including pilots, rollouts, working groups, and scale efforts
• Translate loosely defined goals into executable plans by creating structure, timelines, milestones, dependencies, and resource plans where requirements are not fully defined
• Ensure initiatives stay on track, on time, and aligned with strategic Specialty Capture objectives
• Track and report realized business value post-launch, ensuring programs deliver intended financial, operational, and clinical outcomes
• Lead execution across cross-functional teams—including Specialty Operations, Field Operations, IT/AppDev, Finance, Analytics, Legal, and external partners—owning outcomes and follow-through rather than acting solely as a coordinator or status reporter
• Serve as the central point of accountability for roles, responsibilities, handoffs, and execution clarity
• Proactively identify and resolve cross-functional dependencies, risks, and roadblocks that could impact delivery or adoption
• Convert Specialty pilots into standardized, repeatable operating models ready for scale
• Partner with leadership and functional teams to build playbooks, governance structures, templates, and field-ready execution models
• Drive consistency across pilots and rollouts to support scalable, repeatable execution across regions and specialties
• Capture learnings and best practices to continuously improve future initiatives
• Serve as the primary point of contact for program status, risks, decisions, and execution health
• Prepare leadership-ready updates, executive summaries, and materials for senior leaders and decision forums
• When preparing presentations, synthesize complex inputs into clear recommendations, explicitly framing trade-offs, risks, and options to support executive decision-making
• Facilitate working groups, cadence calls, and decision forums to maintain momentum and alignment
• Identify, track, and mitigate program risks and issues before they impact timelines, adoption, or ROI
• Define, track, and report KPIs tied to execution progress, adoption, and value realization
• Leverage dashboards and operational data to inform decisions, identify trends, and proactively manage program performance
• Escalate risks and issues with clear context, recommendations, and options
• Design and support change communication strategies that account for independent doctor decision-making, partnering closely with field leadership to drive voluntary adoption
• Ensure readiness, training, and engagement across supported regions and stakeholders
• Monitor post-launch adoption, execution consistency, and sustained performance

Requirements:

• Bachelor's degree in Business, Finance, Accounting or a related field or 4+ years of commensurate experience required
• 6+ years of project management experience, demonstrating strong execution, sound judgment, and cross-functional leadership
• Demonstrated ability to produce high-quality, executive-ready PowerPoint presentations, including storyline development, data synthesis, and clear executive-level recommendations
• High comfort levels with Microsoft Excel with the ability to track, manipulate, and standardize data across multiple sources and initiatives
• Strong organizational and prioritization skills, with the ability to manage multiple complex initiatives simultaneously
• Proven self-starter with the ability to operate independently, take ownership, and drive outcomes with minimal oversight
• Ability to work effectively in a fast-paced, dynamic environment with shifting priorities and incomplete information
• High degree of flexibility and adaptability, with comfort navigating ambiguity and evolving program requirements
• Excellent written, verbal, and presentation skills, with the ability to communicate clearly across executive, field, and cross-functional audiences
• Strong customer service mindset, with experience supporting stakeholders and partners in high-visibility, high-impact environments
• Familiarity with financial statements and the impact of business decisions of a P&L
• Healthcare industry experience preferred, but not required
• 1+ years of experience in consulting, investment banking, or private equity
• Knowledge of Heartland Dental's internal systems and processes for programs and projects (Knowledge in SAP, Google Earth, Teams, Outlook, Smartsheet, Copilot, and Sharepoint)
• Strong understanding of clinical operations and provider program management
• Certification in Project Management (PMP, CAPM) or related discipline)
• Operations Experience to contribute to field knowledge