Technical Product Manager II (Search Platform)

Housecall Pro is dedicated to improving the lives of home service professionals by providing innovative solutions. As a Technical Product Manager II for the Search Platform, you will define the long-term vision for search infrastructure, enabling internal teams to deliver high-quality search experiences while balancing developer needs and Pro outcomes.

Responsibilities:

• Define the long-term vision for search infrastructure at HCP
• Identify opportunities to accelerate product velocity to meet domain teams' needs
• Make decisions about infrastructure and internal builds that will have the most direct impacts on our Pros and our business
• Bring an AI-first mindset to your work - using AI tools to compress discovery, spec writing, and cross-functional coordination so the team spends more time building and less time syncing
• Analyze performance, latency, and search quality to proactively surface risks and evaluate opportunities to improve search across the platform
• Own and communicate the Search Platform roadmap, balancing reliability with high-leverage capabilities
• Define and evolve the contracts between the platform and domain teams (i.e. schemas, field standards, APIs...)
• Improve workflows for schema changes and re-indexing to reduce friction and risk
• Partner with engineering on index design, data pipelines, search APIs, and observability
• Improve abstraction layers so domain teams can build search experiences without needing deep infrastructure expertise
• Establish feedback loops with domain teams to continuously improve developer experience and platform usability

Requirements:

• 4+ years of product management experience, specifically with platform, infrastructure, or developer-facing products
• Practical experience working with product management for platforms and ideally search systems (i.e. OpenSearch, Elasticsearch, or similar...)
• Experience defining APIs, SDKs, or internal platform contracts consumed by other teams
• Strong analytical skills with the ability to define and monitor platform health and performance metrics
• SaaS product experience, ideally supporting business workflows where search is mission-critical
• Demonstrated ability to leverage AI tools to accelerate product development, improve engineering collaboration, and ship higher-quality outcomes faster
• Bachelor's degree or equivalent work experience
• Genuine motivation to champion for the Search Platform team direct customers (i.e., internal product/engineering teams)
• Experience working with hybrid search architectures that combine traditional keyword/vector search with AI or LLM-based retrieval (e.g. RAG, semantic search, re-ranking)
• Familiarity with applied ML or LLM integration patterns in product environments
• Ability to operate strategically while unblocking tactical infrastructure issues
• Clear, persuasive communication style that makes complex infrastructure tradeoffs legible to stakeholders
• Genuine care for end-customer outcomes and connecting platform investments to Pro workflows
• Track record of delivering outcomes in fast-paced environments