Director/Principal Platform Product Manager - Observability

FICO is a leading analytics and decision management company that empowers businesses and individuals around the world with data-driven insights. As a Director/Principal Platform Product Manager, you will lead the customer observability product offerings, developing the product vision and strategy while collaborating with cross-functional teams to deliver high-quality products.

Responsibilities:

• Develop and articulate the product vision and strategy for observability products
• Identify market opportunities, customer needs, and competitive landscape
• Define and prioritize product features and enhancements based on customer feedback, market trends, and business objectives
• Create and maintain a detailed product roadmap, ensuring alignment with company goals and customer needs
• Collaborate with cross-functional teams, including engineering, design, marketing, and sales, to deliver high-quality products on time and within budget
• Manage the product lifecycle from concept to launch and post-launch support
• Engage with customers, partners, and stakeholders to gather feedback and understand their pain points and requirements
• Act as the voice of the customer, ensuring their needs are reflected in the product development process
• Conduct regular product demos, training sessions, and webinars to educate customers and stakeholders on new features and functionalities
• Define and track key performance indicators (KPIs) to measure product success and identify areas for improvement
• Analyze product usage data and customer feedback to drive continuous improvement and innovation
• Prepare and present product performance reports to senior management and stakeholders
• Stay up-to-date with industry trends, emerging technologies, and competitive products in the observability space
• Conduct market research and competitive analysis to inform product decisions and strategy
• Identify potential partnerships and opportunities for collaboration to enhance product offerings

Requirements:

• 10+ years of experience in product management, with a focus on observability, monitoring, or related technologies
• Strong understanding of observability principles, tools (e.g., Prometheus, Grafana, ELK stack), and best practices
• Excellent analytical, problem-solving, and decision-making skills
• Strong communication and interpersonal skills, with the ability to work effectively with cross-functional teams and stakeholders
• Experience with data-driven decision-making and a customer-centric approach to product development
• Passion for technology and a deep understanding of the software development lifecycle
• Bachelor's/Master's degree in Engineering or Computer Science, or relevant experience
• MBA or advanced degree preferred