Key skills
Project Management certification5+ years project managementMS Office proficiencyProject management softwareProject management methodologiesAnalytical skillsCustomer service mindsetLeadership skillsNegotiation skillsJiraAgileLeadershipProject ManagementBudgetingCollaborationNegotiation
About this role
ERMCO is the leading manufacturer of distribution transformers and engineered electrical solutions, serving electric utilities and industrial customers across North America. They are seeking an IT Program Manager responsible for overseeing a portfolio of related projects, ensuring alignment with business strategy and objectives while managing resources and stakeholder engagement.
Responsibilities:
- As a PMO representative, oversee multiple projects within a program or functional area to ensure cohesive delivery aligned with organizational goals
- Manage project governance, reporting, and performance metrics
- Lead project planning, budgeting, and resource allocation
- Identify dependencies and manage risks across projects
- Engage senior stakeholders and facilitate cross-functional collaboration
- Drive continuous improvement and implement industry standards
- Participate in the exchange of ideas and information within the PMO, IT department, and with others to ensure that best practices are shared throughout the organization
- Ensure 100% adherence to all IT and organizational policy, processes, and procedures
- Demonstrate a commitment to customer service; anticipate, meet, and exceed expectations by solving problems quickly and effectively, making customer concerns a priority
Requirements:
- Bachelor's degree in IT, Business Administration, or related field; Master's degree preferred
- 5+ years' experience in project and program management
- Project Management certification (PMP, PRINCE2, or equivalent) is required
- Communicate clearly and professionally with diverse audiences; listen actively and ask clarifying questions
- Collaborate across functions and locations, build trust, and contribute to team success
- Demonstrate a customer service mindset—anticipates needs, responds promptly, and follows through
- Take ownership of outcomes; meet commitments with integrity and a safety-first approach
- Solve complex problems with facts and structured thinking
- Adapts to change, learn quickly, and manage competing priorities effectively
- Strong leadership, analytical, and negotiation skills
- Proven ability to manage work within complex, multi-project environments
- Proficient in MS Office and project management software (MS Project, Jira, etc.)
- Understand project management methodologies (Agile, Waterfall, etc.)