Juniper SquareRemote
Customer Success Manager, Growth
United States
Full Time
2 hours ago
$86,000 - $95,000 USD
H1B Sponsor
Key skills
Customer Success ManagementData AnalysisSaaS ExperienceSalesforceLookerOutreachCustomer AdvocacySaaSCommunicationTime ManagementCustomer SuccessAccount Management
About this role
Juniper Square is on a mission to unlock the potential of private markets through technology. As a Growth Customer Success Manager, you will manage a portfolio of small and mid-sized business clients, ensuring they achieve meaningful outcomes and drive product adoption through strong relationships and data-driven insights.
Responsibilities:
- Manage a portfolio of 220+ client accounts, leading them through the customer journey following onboarding
- Own the success and health of your assigned clients by developing and deploying strategies aimed to increase customer value and optimize retention
- Build strong, trust-based relationships while leveraging digital and scaled engagement to drive product adoption and customer satisfaction
- Proactively monitor customer health and usage trends to identify risks and opportunities for growth
- Support and own renewal conversations and mid-contract escalations, while collaborating cross-functionally to identify and drive expansion opportunities
- Act as the voice of the customer internally, advocating for customer needs and influencing product and process improvements
- Develop advanced knowledge of the customer, product, and industry
Requirements:
- 3 years of professional experience with at least 2 years of experience in a customer success or account management role, preferably in a SaaS environment
- Strong written and verbal communication skills, with the ability to convey complex information in a clear and understandable manner
- Experience interacting with a high volume of customers, with demonstrated skills in time management and prioritization
- Ability to analyze customer data and performance metrics to derive actionable insights
- Experience using data and technology to drive customer enablement, with preferred experience in Salesforce, Outreach, and Looker
- Demonstrated experience learning advanced knowledge on technical subject matters and curiosity to grow in knowledge
- Passion for contributing to the customer's success with a product or service
- Motivated by change and comfort with an evolving work environment
- Bachelor's degree or equivalent years of professional experience
- Experience in a SaaS environment