CVS HealthRemote
Senior Manager - Production Support
United States
Full Time
2 hours ago
$75,000 - $166,000 USD
H1B Sponsor Likely
Key skills
PythonSQLBusiness IntelligenceTableauOracleServiceNowJiraLeadershipMentoringCommunicationDecision MakingProblem SolvingCollaboration
About this role
CVS Health is committed to building a world of health around every individual. The Senior Manager - Production Support will implement incident management processes, work with cross-functional teams to improve system stability, and develop insights on system performance, while also mentoring junior team members.
Responsibilities:
- Implements incident management processes and procedures to ensure the timely resolution of production issues and minimize the impact on business operations
- Works with cross-functional teams to identify and address root causes of production incidents that ultimately lead to the improved stability and performance of future systems
- Develops actionable insights on system health and performance, proactively identifying and addressing potential issues to maintain optimal operational efficiency
- Coordinates the implementation of automated tools and software that aim to enhance operational efficiency and reduce manual errors in production support activities
- Conducts incident post-mortems and root cause investigations into recurrent issues, and subsequently develops and implements preventive measures
- Creates and maintains relationships with business stakeholders to foster effective communication and collaboration
- Prioritizes support tasks based on criticality and business impact, ensuring that complex issues are appropriately addressed and resolved within established timelines
- Guides junior-level production support team members, providing leadership and mentorship, and promoting a culture of accountability, collaboration, and continuous learning
- Ensures that support procedures, incident resolutions, and system configurations are well-documented and accessible to team members to help maintain consistency and allow for faster issue resolution
- Work on issue resolution for the incidents
Requirements:
- 7+ years of relevant work experience
- Adept at problem solving and decision making skills
- Adept at collaboration and teamwork
- Adept at growth mindset (agility and developing yourself and others) skills
- Adept at execution and delivery (planning, delivering, and supporting) skills
- Adept at business intelligence
- PostgresSQL
- Oracle, SQL
- Servicenow/JIRA experience
- Python
- Tableau
- Bachelor's degree preferred/specialized training/relevant professional qualification
- Master's degree is preferred