Key skills
Salesforce
About this role
B-Stock is the world's largest B2B re-commerce platform, connecting sellers and buyers of returned, trade-in, and overstock inventory. The Customer Experience Representative is responsible for delivering exceptional customer service through various channels, advocating for customers, and improving processes to enhance the customer experience.
Responsibilities:
- Deliver a personalized, positive customer experience through various forms of contact
- Inbound telephone support
- Web-based chat support
- Email Support
- Utilizing your specialized knowledge and experience, submit suggestions for improvement to streamline current processes to ensure efficiency and productivity
- Advocate on behalf of the customers internally by proactively identifying areas of opportunity
- Assist customers with account creation and troubleshooting
- Communicate with customers and third-party suppliers ensuring a smooth transaction process
- With exceptional attention to detail, review customer applications to process them in a timely manner and assist with customer documentation inquiries
- Complete ongoing and one-time projects to the benefit of customers and internal teams
Requirements:
- High School Diploma/GED Certificate
- Positive attitude, hard working, flexible with changing priorities, and eager to learn
- Excellent written and verbal English, reading comprehension, and judgment skills
- Ability to come up with meaningful solutions, even if that means thinking outside the box
- High emotional Intelligence (ability to perceive, use, understand, manage, and handle emotions)
- Love technology
- Think personalized responses are the bomb (even when using a canned/macro)
- Like the Avengers, the crew of the starship Enterprise, and the Rebel Alliance, you have the ability to work independently or as part of a team to accomplish our goals
- 1+ year(s) of diverse customer experience; traditional call center, restaurant/food service, front office administration, and everything in between. All the unsung heroes who interact with customers day in and day out...we'd love to chat)
- Knowledge of Salesforce or similar customer service programs
- Online auction or e-commerce experience is very helpful
- Second language skill at a professional proficiency level (Spanish or French)
- Typing speed of 35 WPM