Project Manager - Managed Services

Bullhorn is a company focused on creating exceptional customer experiences through high-quality products and services. The Project Manager will be responsible for driving the successful delivery of Managed Services and Premium Customer Success projects globally, ensuring that customers maximize their Bullhorn investment through expert-led technical consultation.

Responsibilities:

• Liaising as the primary point of contact for multiple customers as it pertains to their Premium CS/Managed Services packages
• Hosting and organizing customer kick-off calls, as well as subsequent calls as needed during package duration
• Leading customer projects from requirements definition through deployment, identifying schedules, scopes, budget estimations, and implementation plans, including risk mitigation
• Establishing and maintaining relationships with relevant customer stakeholders, providing day-to-day contact on project status and changes
• Drafting weekly emailed status reports to customers on the progress of their project deliverables
• Reporting project outcomes and/or risks to the appropriate management channels and escalate issues, as necessary, according to project work plan
• Creating and managing multiple project schedules in Clarizen, ensuring all appropriate resources have been requested and corresponding tasks / hours have been assigned
• Creating and managing multiple JIRAs, ensuring JIRAs are always in the appropriate status for the resources to which they are assigned
• Approving weekly timesheets for all assigned project resources in Clarizen
• Managing the quarterly budget of CaaS hours to ensure approved time does not exceed the customer’s quarterly budget
• Managing the hours of Non-Production Solution Refreshes and Data Replication Reseeds to ensure hours are not exceeding program expectations
• Creating and managing project Slack channels per Premium CS/Managed Services customer; including providing daily updates on deliverables to project team
• Working closely alongside all project resources including Solution Architects, Software Engineers, Data Engineers, as well as customers’ Account Management Team and GSD Leadership
• Creating and managing customer Managed Services workbooks; workbooks will create the repeatable footprints for:
• A log of all of Customer’s Customization-as-Service Deliverables
• Customer’s Non-Production Solution Refresh
• Customer’s Data Replication Reseed
• Customer Issues Log
• Participating in CloudOps deploys for Managed Services customization deliverables
• Storing and organizing all documentation related to customers’ Managed Services package (signed specs, signed SOWs)

Requirements:

• You have 3-5 years of project management experience
• You possess familiarity with the Software Development Lifecycle (SDLC)
• You have previous experience working with project management tools like Clarizen, Advanced Jira Roadmaps, and/or Monday.com
• You have experience working with the Atlassian Suite (Jira, Confluence)
• You have experience and enjoy working in a customer-facing role and helping customers improve their ATS / CRM experience
• You enjoy keeping others on track to a successful project delivery
• You have proven success working with all levels of management
• You possess strong attention to details, deadlines and budgetary guidelines
• You have strong written and verbal communication skills
• You have excellent presentation skills