InBody USARemote
Customer Experience Manager (REMOTE)
United States
Full Time
4 hours ago
$24 - $30 USD
H1B Sponsor
Key skills
Customer service experienceCRM Software proficiencyWillingness to learnTyping speedCRMCommunicationCritical ThinkingTime ManagementSales
About this role
InBody is a worldwide leader in the health metrics field, revolutionizing the industry with innovative technology and devices. The Customer Experience Manager will build customer relationships that promote client success, retention, loyalty, and brand advocacy, serving as the primary point of contact for ongoing client service and education.
Responsibilities:
- Serve as the primary contact for assigned accounts and ongoing support
- Conduct implementation calls and follow-up Q&A training sessions with customers via phone or Zoom (including trade-ins and LB Web basics)
- Organize and maintain Health/Wellness, Key Accounts, and Medical/Academic accounts, including goals, policy, and proper documentation
- Ensure current client success and deliver exceptional client customer service on a day-to-day basis
- Create and submit weekly and monthly work-from-home schedules
- Develop new business with existing clients and/or identify potential upselling opportunities to share with the sales team to meet quotas
- Utilize Customer Relationship Management programs to document scheduled and completed activities
- Understand and communicate any campaigns highlighting new products, services, and promotions
- Assist cross-departmentally with customer aging calls, arranging device trade-ins, and other tasks as deemed necessary
- Perform other customer support tasks asked of the sales team to help achieve revenue goal objectives
Requirements:
- Reside in one of the following states: AZ, CA, CO, FL, ID, IL, MN, NC, OH, OR, SC, TX, WI
- Be available to work 6:00 AM – 3:00 PM, PST
- 2+ years in customer service and/or customer-facing role
- Excellent oral, written, and interpersonal communication skills
- Advanced organizational and time management skills with the ability to prioritize and manage multiple projects and deadlines
- Strong critical thinking, analytical, and problem-solving skills
- High level of accuracy, efficiency, and accountability
- Ability to work with others as part of a team, but also be able to self-motivate and work unsupervised
- Proficiency with Microsoft Office or Google Suite
- Type a minimum of 45+ WPM
- Proficiency with CRM Software (Zoho)
- Willingness to learn other software platforms as it pertains to your role