Customer Service Representative

Rose International is seeking a Customer Service Representative to provide excellent service to clients. The role involves scheduling appointments, confirming patient information, and interfacing with clinical staff to meet patient needs.

Responsibilities:

• Schedule, Cancel and reschedule appointments utilizing a PC and appropriate software per established processes and policies
• Confirms and updates patient insurance and demographic information as necessary
• Interface with clinical providers and nursing staff to fulfill patients’ needs
• Maintain necessary knowledge and skills; participate in ongoing training as required
• Ability to demonstrate that training can be integrated into their daily work performance
• Meets or exceeds required accuracy expectations
• Confirms appointments and handles cancellations in a timely, efficient, and courteous manner
• Provides comprehensive service to facilitate a resolution for any caller request
• Acquires and maintains computer skills to effectively utilize applicable software

Requirements:

• Critical thinking skills
• Excellent customer service and telephone etiquette skills
• High School Diploma
• Insurance knowledge of HMOs, PPOs, POS, EPOs, and indemnity plans
• 2 years of contact center or customer service experience with PC experience and knowledge of MS Word and Excel