Customer Service Representative - Remote

TEKsystems is a leading provider of business and technology services, and they are seeking Customer Service Representatives to join their team in a fully remote capacity. The role involves answering customer calls, resolving inquiries, and promoting energy efficiency programs while ensuring a high level of customer service.

Responsibilities:

• Answer incoming customer telephone calls and log all calls
• Work across multiple programs and phone lines and ability to transfer calls
• Promote participation in energy efficiency programs that the customer may qualify for
• Address and resolve customer inquiries, regarding products, services, billing, etc
• Establish and maintain positive working relationships with customers by ensuring a high level of customer service
• Address and resolve customer complaints and make recommendations
• Make outgoing calls to customers for scheduling appointments, taking surveys, and promoting a program offering to a qualifying customer
• Follow-up on customer calls not immediately resolved
• More duties as assigned

Requirements:

• High School diploma or equivalent
• 1-2 years of previous customer service experience
• Bilingual Preferred