Lead Product Manager

Code for America is a nonprofit organization dedicated to improving government services through the use of technology. They are seeking a Lead Product Manager to drive strategy and outcomes for their Safety Net, Tax Benefits, and Criminal Justice products, collaborating with government partners to enhance service delivery.

Responsibilities:

• Setting product strategy for the product or program area
• Partner with the Program manager and other cross-disciplinary team members to define the overall strategy for your project or program
• Develop and own the product strategy and execution of a project or program area
• Communicate product vision and strategy to your team with clarity and enthusiasm
• Drive external stakeholder alignment with the product vision and strategy, partnering with internal cross-functional team members when appropriate
• Work closely with the PM team and others to deliver products and services that execute your program area’s strategy and promotes systems change
• Help lead a talented multi-disciplinary team (which may include design, research, and engineering) to test and develop new solutions that work for underserved communities and increase our impact
• Collaborate with other leaders to effectively escalate risks and determine ways to mitigate them
• Collaborate with engineering and other team leads to develop and evolve team processes that enable us to focus on the right things and execute efficiently
• Collaborate with designers on the creation of prototypes and models
• Other duties as assigned

Requirements:

• 7+ years of product management experience
• Medicaid/healthcare/insurance experience or experience with SNAP
• Proven ability to lead high quality product development using an agile methodology - iteratively improving products through delivery cycles
• Proven ability to interpret and leverage user research, usability testing, and data analytics to make and validate product decisions
• Strong product judgment - knowing when to prototype and when to code, when to experiment, and when to change direction
• Review and write effective product strategy docs and product/feature specs and give thoughtful feedback to the team
• Strong communication skills and experience and comfort with managing project stakeholders internally and externally. Ability to incorporate feedback when it's best for the product, program, and the people
• Make tough trade-off decisions and facilitate effective conversations on the team at those inflection points
• Have a handle on the day to day and an ability to forecast, plan, connect incremental short-term progress with a long-term vision
• Ability to identify product issues and advocate effectively to address these issues, whether by adding or changing resources or adjusting scope or requirements
• Ability to engage effectively on future possible opportunities for projects, including helping to shape the potential work
• Understand how to tie your team's efforts to Code for America strategy, and make recommendations based on those factors in order to maximize team outcomes
• Drive alignment for the entire product/program portfolio team and with key members of leadership
• A passion for our mission of making government services better for people who need them
• Product advisory/consulting work with government, civic tech, or highly regulated industry
• Medicaid experience
• SNAP (SNAP PER - Payment Error Rate), or complex policy/compliance heavy equivalent