Lead Product Manager

Code for America believes in the power of technology to improve government services. The Lead Product Manager will drive outcomes for clients by developing product strategy and collaborating with government partners to enhance service delivery.

Responsibilities:

• Setting product strategy for the product or program area
• Partner with the Program manager and other cross-disciplinary team members to define the overall strategy for your project or program
• Develop and own the product strategy and execution of a project or program area
• Communicate product vision and strategy to your team with clarity and enthusiasm
• Drive external stakeholder alignment with the product vision and strategy, partnering with internal cross-functional team members when appropriate
• Work closely with the PM team and others to deliver products and services that execute your program area’s strategy and promotes systems change
• Help lead a talented multi-disciplinary team (which may include design, research, and engineering) to test and develop new solutions that work for underserved communities and increase our impact
• Collaborate with other leaders to effectively escalate risks and determine ways to mitigate them
• Collaborate with engineering and other team leads to develop and evolve team processes that enable us to focus on the right things and execute efficiently
• Collaborate with designers on the creation of prototypes and models
• Other duties as assigned

Requirements:

• 7+ years of product management experience
• Medicaid/healthcare/insurance experience or experience with SNAP
• Proven ability to lead high quality product development using an agile methodology - iteratively improving products through delivery cycles
• Proven ability to interpret and leverage user research, usability testing, and data analytics to make and validate product decisions
• Strong product judgment - knowing when to prototype and when to code, when to experiment, and when to change direction
• Review and write effective product strategy docs and product/feature specs and give thoughtful feedback to the team
• Strong communication skills and experience and comfort with managing project stakeholders internally and externally. Ability to incorporate feedback when it's best for the product, program, and the people
• Make tough trade-off decisions and facilitate effective conversations on the team at those inflection points
• Have a handle on the day to day and an ability to forecast, plan, connect incremental short-term progress with a long-term vision
• Ability to identify product issues and advocate effectively to address these issues, whether by adding or changing resources or adjusting scope or requirements
• Ability to engage effectively on future possible opportunities for projects, including helping to shape the potential work
• Understand how to tie your team's efforts to Code for America strategy, and make recommendations based on those factors in order to maximize team outcomes
• Drive alignment for the entire product/program portfolio team and with key members of leadership
• A passion for our mission of making government services better for people who need them
• Product advisory/consulting work with government, civic tech, or highly regulated industry
• Medicaid experience
• SNAP (SNAP PER - Payment Error Rate), or complex policy/compliance heavy equivalent