Sr. Technical Account Manager (Marketing)

Playlist is a company focused on connecting people with inspiring experiences in fitness and wellness. The Senior Technical Account Manager will drive strategic technical onboarding for key customers, ensuring seamless integration of Playlist marketing solutions and developing deep technical expertise in the marketing product suite.

Responsibilities:

• Drive strategic technical onboarding for key customers, ensuring seamless integration of Playlist marketing solutions
• Orchestrate comprehensive onboarding experiences for franchisor and franchisee partners, leading discovery sessions and implementing best-practice marketing workflows
• Develop deep technical expertise in our marketing product suite, translating complex capabilities into clear, actionable insights for customers
• Lead proactive technical troubleshooting, anticipating and resolving potential challenges before they impact customer experience
• Collaborate across product, engineering, and sales teams to develop innovative customer success methodologies
• Design and deliver technical training materials that empower customers to maximize platform potential
• Serve as the primary technical point of contact for strategic accounts, acting as a trusted advisor and technical expert
• Generate actionable insights from customer interactions to drive product development and strategic initiatives

Requirements:

• 4+ years of experience in technical account management, customer success, or similar customer-facing technical roles in SaaS or marketing technology
• Proven ability to manage complex strategic customer relationships and drive technical implementations
• Strong technical acumen with the ability to quickly understand and articulate complex software solutions
• Exceptional communication skills that bridge technical concepts across diverse audiences
• Experience with API integrations, software configuration, and technical problem-solving
• Demonstrated success in fast-paced, collaborative environments
• Advanced proficiency in Microsoft Office Suite, CRM systems, and technical documentation tools
• Basic SQL knowledge and familiarity with application programming interfaces (APIs)