Partner Solutions Manager, Media & News NORAM

The Global Partnerships team at Meta is responsible for fostering relationships with top and emerging partners across creators, public figures, sports leagues, and media. Focusing on Instagram, Facebook, Threads, Meta AI, Reality Labs and WhatsApp, the team helps drive product priorities with partners across Meta’s family of apps.


To support this effort, Meta is seeking a Partner Solutions Manager, supporting Media and News partners across North America. This role will focus on driving product adoption, operational efficiency, and business value for both Meta and its key partners in the media and news industry. You will collaborate closely with Strategic Partner Managers and cross-functional teams to provide strategic planning, reporting and analysis, relationship co-management, product insights, and education, ultimately helping to accelerate success for both Meta and its partners in North America.

Responsibilities
Strategic Planning: Collaborate with internal stakeholders to develop and implement comprehensive strategies and programs that drive product adoption and partner business value through Meta's family of apps
* Performance Analysis: Collaborate with Strategic Partner Managers to regularly analyze the performance of partner accounts/pages to identify areas of improvement and/or opportunities for product adoption
* Reporting and Forecasting: Provide regular reports on partner performance, goal tracking, market trends and forecasting to identify potential challenges or opportunities for the in-market team
* Relationship Co-Management: Working along with Strategic Partner Managers, support managed partners with product education, partner reviews, escalation management, product consultations, and liaise with internal stakeholders to propose innovative solutions
* Support Product Go-To Market: Working with partners and internal teams on product launches and tests. Coordinating access, education, product feedback and measurement
* Product knowledge: Share product expertise and educate Partners on our best practices & new products to help them accelerate their growth. Serve as a Product specialist for internal partnerships teams and partners
* Escalation Management: Work closely with cross-functional teams in Ops, Policy and Comms to manage partner escalations related to monetization, content strategy and account access
* Cross Functional Collaboration: Act as an internal advocate on behalf of partners with cross-functional teams. Collaborate with cross functional teams and regional counterparts to build solutions at scale
* Thought Leadership: Leverage data-led insights and narratives to help drive strategic decision-making. Proactively synthesize findings, develop recommendations, and communicate results as they relate to the ecosystem. Use market-specific knowledge and insights to support the execution of our business goals

Qualifications
2+ years experience in account management, digital marketing, social media, partner or project management
* Bachelor's degree
* Experience in data analysis, reporting and forecasting, turning data into meaningful narratives
* Experience with using Facebook, Instagram, Threads and Meta AI to help partners or clients reach their goals Knowledge of the News industry and the major media partners in the region
* Experience working with cross-functional teams to develop creative partner or client activations
* Experience solving problems in a collaborative environment
* Experience prioritizing conflicting demands and projects, focusing on impact
* Adaptable and open to adjust to changes in scope and priorities
* Professional working proficiency in French language is preferred because the role manages relationships with partners in a location where communications are generally made in French
* Experience working with News, media companies or podcasters