Senior Analyst, Product GTM (Token)

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

Reporting to the Director, Token Solutions Strategy, this Sr Analyst will be responsible for supporting the development and execution of the strategic vision for American Express Token Solutions. The focus of this role will be sales/BD team enablement; helping sales/BD teams understand the value of tokens. This role will require excellent communication and fact-based presentation development skills. This role will require the ability to understand current Network token capabilities, use cases, and benefits. You will be able to develop a strong partnership with sales/BD teams across multiple lines of business. The role will have additional focus on Agentic Commerce and revenue operations topics.

Go-to-Market Key Responsibilities

• Support the execution of the Token product roadmap, largely through the education and enablement of key sales/BD teams across the enterprise 
• Conduct research on customer (merchant, issuer, aggregator, etc.) problems/needs via Amex sales/BD teams to tailor product marketing/enablement 
• Conduct external research on Agentic Commerce needs, trends, use cases, etc. 

• Identify and potential linkages across other portfolio products (e.g., payment tokens with passkeys, stablecoins, and other digital identity/payment solutions) through inward-looking research.

   

Product Management Key Responsibilities

• Support Token team product management efforts (e.g., product documentation and governance) 
• Understand the key token strategic priorities and own tracking/reporting against them.
• Partner with the broader Token team (product design and development teams) to identify, track, and implement priorities.

Minimum Qualifications

• Self-starter, strategic & creative thinker who thrives in a dynamic environment
• A customer first mindset with proven experience leveraging customer insights
• Comfort with data, utilizing customer insights and other data to develop strategies
• Excellent verbal and written communications skills and proven ability to communicate effectively to audiences across leadership levels
• Ability to prioritize, solve problems independently, escalate appropriately, manage tight deadlines, effectively drive processes and handle changing priorities
• Strong project management abilities with the ability to drive multiple initiatives across different work streams simultaneously
• Strong collaboration and partnership skills – track record for building positive relationships and finding mutual benefit with multiple cross-functional partners
• Process-oriented with great attention to detail

Salary Range: $78,000.00 to $124,750.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.