Thomson ReutersRemote
Product Success Manager - Global Trade
United States
Full-time
6 days ago
$106,000 - $198,000 USD
H1B Sponsor Likely
Key skills
Global Trade expertiseSaaS solutionsOneSource Global TradeGainsight experienceSalesforce experienceSaaS implementationsERP applicationsCloud software solutionsBusiness acumenCommunication skillsConflict resolutionProblem-solvingSaaSSalesforceERPLeadershipResource PlanningCommunicationCollaborationCustomer SuccessAccount ManagementSales
About this role
Thomson Reuters is a global leader in providing trusted content and technology for professionals across various sectors. They are seeking a Product Success Manager for Global Trade to act as a trusted advisor and product champion, overseeing client relationships and ensuring customer satisfaction through collaboration and technical expertise.
Responsibilities:
- Serve as the primary product expert for Global Trade, providing advanced recommendations, workshops, and solutions for customer needs and escalations
- Develop and execute comprehensive customer success plans for Global Trade, aligning with client objectives and ensuring continuous value realization
- Monitor customer health metrics and proactively address challenges to drive successful Global Trade implementations
- Collaborate with customers to define and track ROI metrics, delivering strategic business reviews and showcasing Global Trade’s impact
- Work cross-functionally with Sales, Product, Engineering, and Support to integrate customer feedback, support expansion opportunities, and enhance the Global Trade offering
- Build strong relationships with key stakeholders, fostering customer advocacy and positioning yourself as a trusted advisor in global trade compliance
- Stay current on industry trends and best practices, providing thought leadership and guidance to customers
Requirements:
- 5+ years of progressive experience in Customer Success Management, Account Management, or a related client-facing role within a SaaS environment
- Demonstrable deep expertise and hands-on experience with OneSource Global Trade formerly known as Integration Point
- Strong business acumen and communication skills; can manage a customer journey, conflict resolution and problem-solving
- Ability to travel, 25%
- Gainsight or Salesforce user experience a plus
- Functional/technical skills in SaaS implementations and Enterprise Resource Planning (ERP) applications, a plus
- Experience working in and around cloud software solutions and cloud delivery models