System Administrator
Seattle, Washington, United States of America
Full Time
22 hours ago
$88,000 - $104,000 USD
Key skills
CAzureEntra IDActive DirectoryLeadershipCommunicationProblem SolvingTime Management
About this role
About Evergreen Goodwill
Evergreen Goodwill of Northwest Washington is a 501(c)(3) nonprofit organization founded in 1923 that helps people get jobs across Northwest Washington by offering high-quality free job training, education and job placement. Goodwill empowers individuals to overcome barriers to working, by providing comprehensive support and connecting them with life changing job opportunities, ensuring they are career-ready and can support themselves and their families.
The organization employs over 2,000 people, operates five job-training centers, 23 nonprofit retail stores and more than 27 donation sites in King, Snohomish, Skagit, Whatcom and Kitsap Counties. Every day, Evergreen Goodwill connects people with the jobs, services and skills they need — because Jobs Change Lives. We are committed to creating and sustaining a culture of equity, diversity and inclusion (DEI) and are focused on creating a joyful, inclusive and successful organization.
Title: System Administrator
Location: Evergreen Goodwil Admin Bldg, Seattle, WA
Department: IT (Information Technology)
Reports to: Sr Manager, Technology Services
Supervises: N/A
FLSA Status: Salaried Exempt
Salary: $88,000 - $104,000 annually
About Evergreen Goodwill
Evergreen Goodwill of Northwest Washington is a 501(c)(3) nonprofit organization founded in 1923 that helps people get jobs across Northwest Washington by offering high-quality free job training, education and job placement. Goodwill empowers individuals to overcome barriers to working, by providing comprehensive support and connecting them with life changing job opportunities, ensuring they are career-ready and can support themselves and their families.
The organization employs over 2,000 people, operates five job-training centers, 23 nonprofit retail stores and more than 27 donation sites in King, Snohomish, Skagit, Whatcom and Kitsap Counties. Every day, Evergreen Goodwill connects people with the jobs, services and skills they need — because Jobs Change Lives.
We are committed to creating and sustaining a culture of equity, diversity and inclusion (DEI) and are focused on creating a joyful, inclusive and successful organization.
About the Position
This mid-level System Administrator role maintains and improves Evergreen Goodwill’s core technology across offices, retail outlets, and training centers, ensuring stable, secure operations—especially retail POS and classroom environments. Beyond ticket handling, the role owns recurring issues, streamlines workflows, and implements automation or standardization to make systems more reliable and the Technology Services team more proactive.
The System Administrator supports a hybrid Active Directory to Entra ID migration, Microsoft 365, Intune, and Cisco/Meraki networks, contributing to identity, endpoint, and network initiatives. Hands-on technical judgment, networking fundamentals, and a drive to improve systems are required. Hybrid schedule with occasional on-call and regional travel.
Essential Functions and Responsibilities include the following. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.
• Support and maintain core systems including hybrid Active Directory, Entra ID, and Microsoft 365.
• Assist with management and troubleshooting of Cisco and Meraki network infrastructure, including wireless and site connectivity.
• Monitor system performance across office, retail, and training locations, and address recurring issues before they become larger problems.
• Take ownership of recurring technical challenges and implement long-term fixes, automation, or process improvements where possible.
• Contribute to endpoint management initiatives, including support for Microsoft Intune.
• Provide advanced troubleshooting support for complex issues escalated from frontline support staff.
• Participate in frontline support coverage as needed, prioritizing revenue-impacting POS systems and classroom-critical services.
• Develop and maintain clear technical documentation and knowledge base materials.
• Assist with testing and deployment of system updates, configuration changes, and infrastructure improvements.
• Participate in on-call rotation to support critical incidents.
• Travel to retail and training center locations as needed to provide onsite technical support and infrastructure assistance.
• Promote secure, reliable, and standardized technology practices across the organization.
Position Requirements: Qualifications under the Americans with Disabilities Act (ADA)
To successfully perform this job, individuals must be able to complete each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Education and Experience
• 5–8 years of experience in IT, systems administration, infrastructure support, or a similar technical role.
• Hands-on experience supporting Microsoft 365 in a production environment.
• Experience working in a hybrid Active Directory environment and familiarity with Entra ID concepts.
• Working knowledge of networking fundamentals, with experience supporting Cisco and/or Meraki environments preferred.
• Experience identifying recurring technical issues and implementing sustainable, long-term solutions.
• Familiarity with IT service management practices and structured ticketing systems; FreshService experience preferred.
• Exposure to endpoint management tools such as Microsoft Intune is a plus.
• Strong troubleshooting skills and the ability to balance day-to-day operational work with longer-term system improvements.
• Ability to work independently while collaborating effectively with a technical team.
Certificates, Licenses, or Registrations
• Technical certifications are not required but are strongly preferred.
• Microsoft (Azure/M365/Entra ID) and Cisco certifications are considered a plus.
• Valid WA State driver’s license and proof of insurance required.
Essential Mental/Sensory Abilities
• Strong Verbal and Written Communication Skills
• Time Management and Multi-Tasking
• Leadership and Coaching Skills
• Analyzing and Interpreting Data
• Organizational Skills
• Attention to Detail
• Problem Solving
• Prioritization
Physical Abilities
• While performing the duties of this job, the employee will be required sit for long periods of time, communicate with other employees by talking and hearing, required to lift and carry items weighing up to 10-20 pounds and to operate computer systems.
• Able to communicate with others effectively both verbally and written, including those who have limited English skills.
• Maintain reliable attendance.
Work Environment
Office and store environment, moderate noise level, dust. Must have reliable transportation as this position requires some travel to Evergreen Goodwill locations, offsite meetings and events.
Everyone is Welcome
When you join Evergreen Goodwill, you join a truly vibrant community. We value the things that make us different and unique. From diverse international and ethnic backgrounds, to languages, identities, ages, orientations, and beyond, Evergreen Goodwill celebrates individual and cultural diversity.
Why work at Evergreen Goodwill?
• A health plan that includes medical, dental, vision and prescription coverage
• 100% Employer-paid life, accidental death and dismemberment (AD&D), and long-term disability insurance (for salaried employee)
• Voluntary supplemental coverage for life, accident, illness, and short- and long-term disability
• Flexible Spending Accounts (FSA) Plan
• Roth and 403(b) Retirement Savings Plan program
• Paid vacation, (9) holiday and sick time
• Limited paid time off for Jury Duty and Bereavement Leave
• Employee discounts
• Employee Assistance Program (EAP)
• Career Advancement Opportunities
• Paid Job Training
EEO Statement: Evergreen Goodwill of Northwest Washington is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, creed, sex, national origin, age, disability, marital status, citizenship, military status, sexual orientation, gender identity, genetic information, veteran status, or other protected characteristics in accordance with applicable law. This policy applies to all aspects of employment, including hiring, compensation, benefits, and termination.
Everyone Is Welcome
When you join Evergreen Goodwill, you join a truly vibrant community. We value the things that make us different and unique. From diverse international and ethnic backgrounds, to languages, identities, ages, orientations, and beyond, Evergreen Goodwill celebrates individual and cultural diversity.
Why work at Evergreen Goodwill?
A health plan that includes medical, dental, vision and prescription coverage
100% Employer-paid life, accidental death and dismemberment (AD&D), and long term disability insurance (for salaried employee)
Voluntary supplemental coverage for life, accident, illness, and short- and long-term disability
Flexible Spending Accounts (FSA) Plan
Roth and 403(b) Retirement Savings Plan program
Paid vacation, (9) holiday and sick time
Limited paid time off for Jury Duty and Bereavement Leave
Employee discounts
Employee referral bonus
Employee Assistance Program (EAP)
Mentorship Program
Career Advancement Opportunities
Paid Job Training
EEO Statement: Evergreen Goodwill of Northwest Washington is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, creed, sex, national origin, age, disability, marital status, citizenship, military status, sexual orientation, gender identity, genetic information, veteran status, or other protected characteristics in accordance with applicable law. This policy applies to all aspects of employment, including hiring, compensation, benefits, and termination.
This document does not represent a contract of employment, and EGNW reserves the right to change this job description and/or assign tasks for the employee to perform, as EGNW may deem appropriate.
Evergreen Goodwill of Northwest Washington is a 501(c)(3) nonprofit organization founded in 1923 that helps people get jobs across Northwest Washington by offering high-quality free job training, education and job placement. Goodwill empowers individuals to overcome barriers to working, by providing comprehensive support and connecting them with life changing job opportunities, ensuring they are career-ready and can support themselves and their families.
The organization employs over 2,000 people, operates five job-training centers, 23 nonprofit retail stores and more than 27 donation sites in King, Snohomish, Skagit, Whatcom and Kitsap Counties. Every day, Evergreen Goodwill connects people with the jobs, services and skills they need — because Jobs Change Lives. We are committed to creating and sustaining a culture of equity, diversity and inclusion (DEI) and are focused on creating a joyful, inclusive and successful organization.
Title: System Administrator
Location: Evergreen Goodwil Admin Bldg, Seattle, WA
Department: IT (Information Technology)
Reports to: Sr Manager, Technology Services
Supervises: N/A
FLSA Status: Salaried Exempt
Salary: $88,000 - $104,000 annually
About Evergreen Goodwill
Evergreen Goodwill of Northwest Washington is a 501(c)(3) nonprofit organization founded in 1923 that helps people get jobs across Northwest Washington by offering high-quality free job training, education and job placement. Goodwill empowers individuals to overcome barriers to working, by providing comprehensive support and connecting them with life changing job opportunities, ensuring they are career-ready and can support themselves and their families.
The organization employs over 2,000 people, operates five job-training centers, 23 nonprofit retail stores and more than 27 donation sites in King, Snohomish, Skagit, Whatcom and Kitsap Counties. Every day, Evergreen Goodwill connects people with the jobs, services and skills they need — because Jobs Change Lives.
We are committed to creating and sustaining a culture of equity, diversity and inclusion (DEI) and are focused on creating a joyful, inclusive and successful organization.
About the Position
This mid-level System Administrator role maintains and improves Evergreen Goodwill’s core technology across offices, retail outlets, and training centers, ensuring stable, secure operations—especially retail POS and classroom environments. Beyond ticket handling, the role owns recurring issues, streamlines workflows, and implements automation or standardization to make systems more reliable and the Technology Services team more proactive.
The System Administrator supports a hybrid Active Directory to Entra ID migration, Microsoft 365, Intune, and Cisco/Meraki networks, contributing to identity, endpoint, and network initiatives. Hands-on technical judgment, networking fundamentals, and a drive to improve systems are required. Hybrid schedule with occasional on-call and regional travel.
Essential Functions and Responsibilities include the following. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.
• Support and maintain core systems including hybrid Active Directory, Entra ID, and Microsoft 365.
• Assist with management and troubleshooting of Cisco and Meraki network infrastructure, including wireless and site connectivity.
• Monitor system performance across office, retail, and training locations, and address recurring issues before they become larger problems.
• Take ownership of recurring technical challenges and implement long-term fixes, automation, or process improvements where possible.
• Contribute to endpoint management initiatives, including support for Microsoft Intune.
• Provide advanced troubleshooting support for complex issues escalated from frontline support staff.
• Participate in frontline support coverage as needed, prioritizing revenue-impacting POS systems and classroom-critical services.
• Develop and maintain clear technical documentation and knowledge base materials.
• Assist with testing and deployment of system updates, configuration changes, and infrastructure improvements.
• Participate in on-call rotation to support critical incidents.
• Travel to retail and training center locations as needed to provide onsite technical support and infrastructure assistance.
• Promote secure, reliable, and standardized technology practices across the organization.
Position Requirements: Qualifications under the Americans with Disabilities Act (ADA)
To successfully perform this job, individuals must be able to complete each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Education and Experience
• 5–8 years of experience in IT, systems administration, infrastructure support, or a similar technical role.
• Hands-on experience supporting Microsoft 365 in a production environment.
• Experience working in a hybrid Active Directory environment and familiarity with Entra ID concepts.
• Working knowledge of networking fundamentals, with experience supporting Cisco and/or Meraki environments preferred.
• Experience identifying recurring technical issues and implementing sustainable, long-term solutions.
• Familiarity with IT service management practices and structured ticketing systems; FreshService experience preferred.
• Exposure to endpoint management tools such as Microsoft Intune is a plus.
• Strong troubleshooting skills and the ability to balance day-to-day operational work with longer-term system improvements.
• Ability to work independently while collaborating effectively with a technical team.
Certificates, Licenses, or Registrations
• Technical certifications are not required but are strongly preferred.
• Microsoft (Azure/M365/Entra ID) and Cisco certifications are considered a plus.
• Valid WA State driver’s license and proof of insurance required.
Essential Mental/Sensory Abilities
• Strong Verbal and Written Communication Skills
• Time Management and Multi-Tasking
• Leadership and Coaching Skills
• Analyzing and Interpreting Data
• Organizational Skills
• Attention to Detail
• Problem Solving
• Prioritization
Physical Abilities
• While performing the duties of this job, the employee will be required sit for long periods of time, communicate with other employees by talking and hearing, required to lift and carry items weighing up to 10-20 pounds and to operate computer systems.
• Able to communicate with others effectively both verbally and written, including those who have limited English skills.
• Maintain reliable attendance.
Work Environment
Office and store environment, moderate noise level, dust. Must have reliable transportation as this position requires some travel to Evergreen Goodwill locations, offsite meetings and events.
Everyone is Welcome
When you join Evergreen Goodwill, you join a truly vibrant community. We value the things that make us different and unique. From diverse international and ethnic backgrounds, to languages, identities, ages, orientations, and beyond, Evergreen Goodwill celebrates individual and cultural diversity.
Why work at Evergreen Goodwill?
• A health plan that includes medical, dental, vision and prescription coverage
• 100% Employer-paid life, accidental death and dismemberment (AD&D), and long-term disability insurance (for salaried employee)
• Voluntary supplemental coverage for life, accident, illness, and short- and long-term disability
• Flexible Spending Accounts (FSA) Plan
• Roth and 403(b) Retirement Savings Plan program
• Paid vacation, (9) holiday and sick time
• Limited paid time off for Jury Duty and Bereavement Leave
• Employee discounts
• Employee Assistance Program (EAP)
• Career Advancement Opportunities
• Paid Job Training
EEO Statement: Evergreen Goodwill of Northwest Washington is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, creed, sex, national origin, age, disability, marital status, citizenship, military status, sexual orientation, gender identity, genetic information, veteran status, or other protected characteristics in accordance with applicable law. This policy applies to all aspects of employment, including hiring, compensation, benefits, and termination.
Everyone Is Welcome
When you join Evergreen Goodwill, you join a truly vibrant community. We value the things that make us different and unique. From diverse international and ethnic backgrounds, to languages, identities, ages, orientations, and beyond, Evergreen Goodwill celebrates individual and cultural diversity.
Why work at Evergreen Goodwill?
A health plan that includes medical, dental, vision and prescription coverage
100% Employer-paid life, accidental death and dismemberment (AD&D), and long term disability insurance (for salaried employee)
Voluntary supplemental coverage for life, accident, illness, and short- and long-term disability
Flexible Spending Accounts (FSA) Plan
Roth and 403(b) Retirement Savings Plan program
Paid vacation, (9) holiday and sick time
Limited paid time off for Jury Duty and Bereavement Leave
Employee discounts
Employee referral bonus
Employee Assistance Program (EAP)
Mentorship Program
Career Advancement Opportunities
Paid Job Training
EEO Statement: Evergreen Goodwill of Northwest Washington is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, creed, sex, national origin, age, disability, marital status, citizenship, military status, sexual orientation, gender identity, genetic information, veteran status, or other protected characteristics in accordance with applicable law. This policy applies to all aspects of employment, including hiring, compensation, benefits, and termination.
This document does not represent a contract of employment, and EGNW reserves the right to change this job description and/or assign tasks for the employee to perform, as EGNW may deem appropriate.