General Manager

At Fanatics Commerce, we’re more than just a leader in licensed sports merchandise – we’re a team united by a relentless passion for our fans and a commitment to innovation. We live by our BOLD Leadership principles: We Build Championship Teams, we’re Obsessed with Fans, we embrace a Limitless Entrepreneurial Spirit, and we approach every challenge with a Determined and Relentless Mindset. If you’re ready to contribute to a dynamic, fast-paced environment that thrives on collaboration and growth, we want you to be part of our team.

 

Role Overview 

The General Manager is responsible for the overall leadership, strategic direction, and operational performance of the manufacturing site, including warehouse and fulfillment operations. This role ensures best-in-class performance across safety, quality, delivery, cost, and employee engagement through the effective use of technology, continuous improvement, innovation, and strong leadership accountability.

The General Manager drives operational excellence while fostering a high-performance culture and ensuring alignment with corporate objectives and annual operating plans.

How you will make an impact:

• Provide full operational leadership for the manufacturing site, including production, warehouse, and fulfillment center operations.
• Serve as the senior site leader with responsibility for overall performance, workforce planning, financial management, and strategic execution.
• Ensure the safe, efficient, and compliant operation of all site activities, maintaining a strong safety-first culture.
• Lead and develop the site leadership team to drive operational excellence and continuous improvement.
• Develop and execute both strategic and tactical plans aligned with corporate goals, profitability targets, and customer service objectives.
• Drive innovation and implement best-in-class operational strategies, leveraging technology and process optimization.
• Own site-level financial performance, including budget management, cost control, capital planning, and profitability.
• Ensure operational deliverables are achieved on schedule and within budget.
• Build strong cross-functional partnerships with senior leaders across supply chain, manufacturing, HR, finance, and commercial teams.
• Champion talent development by identifying, attracting, developing, and retaining high-performing leaders and teams.
• Foster an environment where the site is recognized as an employer of choice through engagement, accountability, and performance culture.

 

What you bring to the team:

• Strong expertise in manufacturing and warehouse operations, including receiving, production processing, distribution, and shipping.
• Proven experience leading large teams and developing high-performing leadership structures.
• Demonstrated success in strategic planning and execution, including achievement of annual performance improvement targets.
• Experience implementing and optimizing Warehouse Management Systems (WMS) and other operational technologies.
• Strong background in Lean, Six Sigma, or other continuous improvement methodologies, with successful program implementation experience.
• Experience with new facility start-ups, business integrations, acquisitions, or multi-site leadership.
• Excellent analytical, organizational, and problem-solving skills.
• Strong financial acumen, including budgeting, forecasting, and cost management.
• Advanced proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Project) and operational systems.
• Exceptional communication, negotiation, and interpersonal skills.
• Demonstrated ability to think strategically, act decisively, and lead with urgency and accountability.

 

At Fanatics, we value transparency and honesty. If you don’t meet every single requirement, that’s okay – we still want to hear from you! We believe in the power of diverse experiences and talents. If you’re excited about the role and confident that you can contribute, don’t hesitate to apply. We’re genuinely interested in how your unique skills and perspective can help us build something amazing together.

 

Where You’ll Work and What’s required:

 

• Bachelor’s degree required (or equivalent combination of education, training, and relevant experience).
• Minimum of 5+ years of progressive operations leadership experience in large-scale manufacturing, distribution, or fulfillment environments.
• Demonstrated leadership responsibility for facilities with 300+ full-time employees preferred.
• Experience leading complex distribution or manufacturing operations with full P&L accountability.
• Bilingual Spanish highly preferred

 

What’s in it for you:

• Culture: Join a team where you're surrounded by top-tier talent, driven by a shared passion to relentlessly enhance the fan experience. With a focus on collaboration, support, and continuous development, you’ll be empowered to help shape a our culture that celebrates both individual and team successes. 
• Benefits: We provide a wide range of health, financial, legal, and development assistance, including wellness programs with fitness and weight management partners, paid maternity paternity leave, and infertility treatment. Additionally, we offer flexible time off to help you recharge, along with a competitive 401k plan to support your financial future. At Fanatics, we’re dedicated to supporting you in all aspects of work and life.

 

 

 

 

Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.