Key skills
Communication
About this role
Benefits:
📍138 Kelley Dr Suite 10, Front Royal, VA 22630
🕒 Full-Time | Monday–Friday | 8:00 AM–5:00 PM (In-Office Position)
Do you love helping people through difficult situations?
Then don’t miss your chance to join SERVPRO Team Warnecki as our new Job File Coordinator. In this position, you will make a difference each and every day. We have a sincere drive toward helping our customers recover from fire and water damage — making it “Like it never even happened”!
We are seeking someone who is comfortable working hard in challenging situations, enjoys helping people, has excellent communication skills, and is a true self-starter — a “figure-it-outer.” We need someone dedicated, focused, optimistic, highly organized, and a serious multi-tasker. If you are dependable, proactive, and excited about routinely exceeding expectations, you may be our perfect fit.
As a valued SERVPRO Team Warnecki employee, you will receive competitive pay and the opportunity to learn and grow within a fast-paced, supportive office environment.
Job Description
Perform all project coordinating tasks related to customer calls, job management and tracking, scheduling of jobs, and customer satisfaction activities. Perform general office duties such as drafting correspondence, filing, and creating reports. We will train you.
Responsibilities
- 401(k)
- Health insurance
- Paid time off
📍138 Kelley Dr Suite 10, Front Royal, VA 22630
🕒 Full-Time | Monday–Friday | 8:00 AM–5:00 PM (In-Office Position)
Do you love helping people through difficult situations?
Then don’t miss your chance to join SERVPRO Team Warnecki as our new Job File Coordinator. In this position, you will make a difference each and every day. We have a sincere drive toward helping our customers recover from fire and water damage — making it “Like it never even happened”!
We are seeking someone who is comfortable working hard in challenging situations, enjoys helping people, has excellent communication skills, and is a true self-starter — a “figure-it-outer.” We need someone dedicated, focused, optimistic, highly organized, and a serious multi-tasker. If you are dependable, proactive, and excited about routinely exceeding expectations, you may be our perfect fit.
As a valued SERVPRO Team Warnecki employee, you will receive competitive pay and the opportunity to learn and grow within a fast-paced, supportive office environment.
Job Description
Perform all project coordinating tasks related to customer calls, job management and tracking, scheduling of jobs, and customer satisfaction activities. Perform general office duties such as drafting correspondence, filing, and creating reports. We will train you.
Responsibilities
- Provide excellent customer service
- Receive general phone calls and actively communicate with adjusters and project managers
- Receive and dispatch lead calls and job referrals
- Perform detailed and accurate data entry, including analyzing dispatch reports
- Coordinate crew and job scheduling
- Perform general administrative duties
- Assist other departments as needed
- Monitor job file status and job file audit status
- Maintain job file WIPs
- Monitor and ensure client requirements are followed
- Review and validate initial field documentation
- Create preliminary estimates
- Daily job file coordination, including preparing job file reports, performing job file backup, and completing job file audit process
- Maintain internal and external communications
- Complete and review job file documentation for final upload and audit process
- Perform job close-out
- 1+ year(s) of administrative, office-related, or business experience
- Working knowledge of current business software technologies required
- Experience in commercial cleaning, restoration, or insurance industry desired
- Customer service, quality assurance, and scheduling experience a plus
- Ability to remain calm and professional during stressful situations
- Excellent organizational skills and strong attention to detail
- Very self-motivated and goal-oriented
- Ability to work in a fast-paced, team-oriented office environment
- Proficiency in Microsoft Office (Outlook, Word, Excel)
- Ability to learn new software, including Xactimate and proprietary systems
- Access to a reliable personal cell phone for business-related communication and multi-factor authentication (authenticator apps) during work hours
- Ability to successfully complete a background check subject to applicable law
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Picture yourself here fulfilling your potential.
At SERVPRO®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you.
All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.