Partner Operations Manager

About Pantheon

Pantheon WebOps Platform powers the open web, running more than 300,000 sites in the cloud for customers including Google, Princeton, Salesloft and Doctors Without Borders. Every day, thousands of developers and marketers create, iterate, and scale WordPress and Drupal sites to reach billions of people globally. Pantheon’s multitenant, container-based platform enables organizations to manage all of their websites from a single dashboard. Organizations including Clorox and the United Nations drive results through accelerated development and real-time publishing using Pantheon’s collaborative workflows.

The Role

Pantheon is looking for a Partner Operations Manager to join the Revenue Operations team. You will be responsible for the systems, execution, and process management that enable our Partner Account Managers and agency partners to succeed. This is a "systems-savvy" role for a proactive operator who can configure automation, build robust reporting, and bridge the gap between business strategy and technical execution.

You will join the team to build our operational foundation from the ground up, managing everything from partner portal workflows to complex referral reconciliations.

Key Responsibilities

• Manage the Partner Lifecycle: Lead partner enrollment and vetting via the partner portal, and oversee the end-to-end deal registration and verification process.
• Drive Technical Execution: Execute digest and alert messaging via customer communication platform, and manage recruitment campaigns across email and in-app channels in collaboration with Partner Marketing.
• Build Reporting Infrastructure: Develop and maintain agency-by-agency pipeline reporting, referral validation, and fee reconciliation processes.
• Optimize Systems: Manage Salesforce data integrity and linkages to support account planning and weekly pipeline reviews.
• Enable Automation: Partner with Product, Design, and Engineering (PDE) to build and test our low-touch customer lifecycle and automate manual verification processes (like /.well-known and TXT records).
• Create Operational Playbooks: Document internal processes and build the operational framework for our Gold, Silver, and Bronze partner tiers.

What You Bring to the Table

• Operational Excellence: You have a background in Revenue, Marketing, or Sales Operations, ideally within a high-growth SaaS environment.
• Technical Savvy: You aren’t a software engineer, but you are proficient with SQL, BI tools, and Salesforce reporting.
• Automation Expertise: You are comfortable building multi-step workflows and using no-code tools like Zapier or Workato.
• Analytical Mindset: You are an expert in spreadsheets and can translate complex data into clear requirements for engineering teams.
• Technical Problem-Solving: You understand DNS records (TXT) and can guide partners through technical verification steps.
• Collaboration Skills: You excel at working cross-functionally with Sales, Marketing, and Engineering to turn program goals into scalable systems.

Bonus Points

• Direct experience with partner or channel operations.
• Working knowledge of APIs and how to test endpoints using Postman.

Compensation:

The base salary range for this role is as follows:

• United States: $95,000-119,000 USD 

Pantheon is an equal-opportunity employer and we welcome applications from all backgrounds regardless of race, color, religion, sex, national origin, ancestry, age, marital status, sexual orientation, gender identity, veteran status, disability, or any other classification protected by law. Pantheon complies with federal and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you need reasonable accommodation due to a disability for any part of the interview process, please contact talent@pantheon.io. Pursuant to local and federal regulations, Pantheon will consider qualified applicants with arrest and conviction records for employment.

After an offer is made and accepted, E-Verify will be used to confirm your identity and employment eligibility, as required by the U.S. Department of Homeland Security.

Visa sponsorship is not available at this time.