Solutions Consultant II

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us!

Your opportunity

If you have that special mix of DNA that makes an extraordinary Pre-Sales Solution Consultant -- a blend of great business savvy and technical prowess -- then we’re a match made in heaven!

Our Solutions Consultants must have a strong blend of business and technical skills and a solid ability to demonstrate New Relic's solutions and business value to a broad spectrum of audiences from IT to business. Building positive relationships as well as showcasing the capability to handle technical objections and issues throughout the client lifecycle is essential. Ultimately, the Solutions Consultant is a trusted advisor to both our internal partners and C-Level Executives.

Working with the sales organization, Solutions Consultants at New Relic will utilize their technical expertise and business insight to ensure our high-value customers are able to grow their business by using the full scope of our product suite. We need our Solutions Consultants to drive New Relic’s strategic direction and vision, as well as promote new product direction on behalf of your customers.

 

What you'll do

• Support the Mid-Market Sales team with opportunity qualification, demonstrations, Proof of Concept presentations (POC), RFP responses & business justification in a presales capacity.
• Develop deep expertise in New Relic products and services to provide customer-specific value propositions highlighting the benefits and differentiators of our products.
• Identify and resolve critical business/technical issues.
• Take technical ownership of the entire sales cycle and drive it to a successful close.
  
  

This role requires

• 3+ years in pre-sales experience and/or similar capacities.
• A high degree of knowledge around common programming languages and technologies.
• Excellent written and verbal communications, presentation, and project management skills.
• Understanding of value-based selling in customer-facing roles.
• A good balance of sales, business, and technical expertise.
• Bachelor of Science in Computer Science or similar.

Bonus points if you have

• A clear understanding of network & system management solutions.
• Experience with one or more of Monitoring and Observability, Cloud, DevOps, CI/CD, AIOps, Logging, Data Analytics, and Visualization.
• Knowledge (or certification) of public cloud services (e.g. AWS, Azure, GCP).
• Experience with real user monitoring and digital experience.

Please note that visa sponsorship is not available for this position.

#LI-MM1 #LI-Remote

Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes. 

If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to resume@newrelic.com.

We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.

Our hiring process

In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic.

We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.

New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant, we will provide more information later in the application process.

Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics. 

Review our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy