Senior Engineer, Ethernet Circuit Design and Provisioning

This is a remote position.

Position Title: Senior Engineer, Ethernet Circuit Design and Provisioning

Base Salary: $74,250 to $123,750 annually DOE

Benefits: Medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off, parental leave, quarterly performance bonus, training, career growth and education reimbursement programs.

Ziply Fiber is a local internet service provider dedicated to elevating the connected lives of the communities we serve. We offer the fastest home internet in the nation, a refreshingly great customer experience, and affordable plans that put customers in charge. 

As our state-of-the-art fiber network expands, so does our need for team members who can help us grow and realize our goals.  

Our Company Values:

• Genuinely Caring:  We treat customers and colleagues like neighbors, with empathy and full attention. 

• Empowering You:  We help customers choose what is best for them, and we support employees in implementing new ideas and solutions. 

• Innovation and Improvement:  We constantly seek ways to improve how we serve customers and each other.  

• Earning Your Trust:  We build trust through clear, honest, human communication. 

Job Summary

The Senior Engineer, Ethernet Circuit Design and Provisioning role will be focused on implementing and verifying circuits from the customers premises to the MEN network to provide Layer 2 and Layer 3 services. The role is to design and provision Customer Ethernet circuits through Ziply’s Ethernet network while completing daily M6 tasks. The Senior Engineer will work closely with OSP, Broadband Engineering, Transport Engineering, Planning and Project Managers. They are also required to add and maintain accurate M6 circuit inventory records and keep the IP and VLAN Netbox database records updated as needed. Additionally, the Senior Engineer will work with outside Technicians both internal and external to provide support in turning up customer NID’s and will occasionally be required to work with customers or their vendors to validate and resolve Test and Turn up issues.

Essential Duties and Responsibilities:

The Essential Duties and Responsibilities listed below are a range of duties performed by the employee and not intended to reflect all duties performed.

Process Development & Operational Support

· Develop understanding of current processes.

· Participate in the development of new processes where needed.

· Create processes and Process documentation that directly supports the circuit design team.

· Partner cross functionally to streamline delivery to customers.

· Manage M6 work queues efficiently and effectively.

· Work escalations and high priority circuits as needed in a fast-paced work environment.

Circuit Design, Provisioning & Technical Execution

· Provision/Design INL (Inter Network Link), DL (Direct Link - EIA), and CNL (Customer Network Link) circuits.

· CLR/DLR/GLR creation of UNI and EVC circuits.

· Work tasks by accessing M6 system to provision and design customer circuits.

· Access various web-based and GUI based programs that aide in the daily function of design and provisioning in conjunction with M6 and Netbox.

· Perform Layer 2 and 3 Provisioning in various Ethernet Switches and Routers by remotely logging in to activate Customer’s Ethernet services.

· Provision customer NIDS by remotely logging in and making them available for Layer 2 and Layer 3 services to be added.

Technical Leadership & Subject Matter Expertise

· Provide Technical Design support to the circuit provisioning designers to assist with creating a solution to complex designs.

· Circuit design subject matter Expert (SME) for new design system rollouts.

· Participate in network design review, understand network standards and address network design errors.

Cross‑Functional Collaboration, Training & Communication

· Act as Liaison between the access team and adjacent work teams that support ISP engineering.

· Assist with training of new resources.

· Mentor/train less experienced personnel or other departments.

· Effectively communicate with customers as needed.

Work Schedule, Availability & On‑Call Support

· Work flexible hours to satisfy Customer demands.

· Must be available to work regular business hours Pacific Standard Time.

· Must also be available to work on-call, evenings and weekends as needed.

Other Duties

· Performs other duties as required to support the business and evolving organization.

Required Qualifications:

· Bachelor’s degree in engineering, IT, or relevant field.

· Minimum of five (5) years of experience in Telecom Circuit Design and Ethernet Provisioning work groups.

· Minimum of two (2) years’ experience in Ethernet networking (Routers, Switches).

· Strong Circuit Design and provisioning skill sets across all technologies with a primary focus on Ethernet products.

· Be able to meet or exceed design and provisioning objectives set by management.

· Desirable Skills:

o Knowledge of Varasett work orders.

o Proficient at reading and implementing work orders packages from Engineering.

o M6 MetaSolve Circuit Design, Network Systems and Equipment Inventory.

o Experience troubleshooting Network System issues within M6.

o Experience in Dynamics, NAE2, CXP and NETBOX preferred.

o Strong emphasis on Optical and Ethernet Circuit Design (ROADM, SONET, UNI, EVC)

o Creating EWO’s within M6 to support Customer Ethernet orders.

o Certifications a plus: CCNA, CCNP, CCIE, VoIP, MEF, UNIX

Preferred Qualifications:

· Telecom or Broadband industry-specific experience.

Knowledge, Skills, and Abilities:

· Ability to work independently and apply sound judgment and reasoning skills to a variety of situations.

· Ability to multi-task and collaborate effectively with other personnel to meet deadlines.

· Strong verbal and written communication, attention to detail, and organizational skills.

· Ability to work within critical deadlines.

· Ability to adjust to rapidly changing priorities and schedules.