NPDI Service Engineers

Vertiv is a company that focuses on providing critical infrastructure technologies and life cycle services for data centers, communication networks, and commercial and industrial environments. They are seeking a Sr. Project Manager - Global NPDI to lead the integration of Global Services requirements across the New Product Development & Introduction lifecycle, ensuring that new hardware and services solutions are designed and launched with full service readiness. The role involves driving collaboration across various teams and managing service readiness deliverables to ensure scalable product launches.

Responsibilities:

• Lead Global Services involvement in NPDI to ensure serviceability is engineered into product design
• Define and validate key service readiness deliverables (procedures, strategies, tooling, spares, logistics, training)
• Influence Engineering on reliability, safety, and lifecycle support requirements
• Align with regional teams (Americas, EMEA, APAC) to ensure consistent global deployment and launch readiness
• Drive global scaling plans with localization and capability alignment built in
• Lead readiness reviews, secure sign‑offs, and ensure launch criteria are met
• Identify readiness gaps across people, process, tools, training, and infrastructure; drive mitigation plans
• Manage schedules, risks, dependencies, and budgets for service readiness within PMO/stage‑gate processes
• Drive cross‑functional communication and alignment across Product Management, Engineering, Supply Chain, Manufacturing, Quality, and regional service leaders
• Improve and standardize service readiness frameworks, tools, workflows, and digital tracking for scalable launches

Requirements:

• 8+ years of experience in NPDI, Engineering, Service Readiness, or Technical Project/Program Management
• Proven experience leading cross-functional global projects in hardware, infrastructure, or technical product environments
• Experience influencing product design for serviceability, supportability, and lifecycle services
• Strong stakeholder management skills across global matrix organizations
• Bachelor's degree in Engineering, Business, Project Management, or related field
• Advanced proficiency with Microsoft Office and project management tools (Smartsheet, MS Project, Jira)
• PMP, Agile, or Lean Six Sigma certification
• Experience in data center, critical infrastructure, industrial equipment, or technical services environments
• Experience with service cost modeling and lifecycle service strategy
• Familiarity with ERP systems (Oracle preferred)
• Experience supporting digital service enablement initiatives
• Additional languages a plus