Data & Analytics Manager (Platform Engineering)

Daman is seeking an experienced Data & Analytics (D&A) Manager – Platform Engineering to lead the operational management of a large-scale enterprise Data & Analytics platform. This role will ensure platform stability, manage service delivery, and lead a global engineering team that supports business-critical analytics platforms.

Responsibilities:

• Oversee the operational management of enterprise Data & Analytics platforms, ensuring reliability, availability, and performance
• Manage the service intake process, ticketing workflows, and incident management for core analytics platforms such as ADH and EAP
• Serve as the central operational gateway (“front door”) for platform requests, support tickets, and service escalations
• Ensure adherence to IT Service Management (ITSM) processes , including incident response, problem management, and service improvement
• Act as the primary point of contact for business stakeholders and leadership teams regarding platform operations and support
• Communicate platform status, service updates, and incident resolutions to business units and executive leadership
• Manage stakeholder expectations during legacy platform transitions and decommissioning initiatives , including EAP platform shutdown activities
• Lead and manage a distributed/global engineering team responsible for supporting the D&A platform
• Drive team performance, mentoring, and resource allocation across ongoing initiatives and operational workstreams
• Coordinate engineering activities aligned with Agile / SAFe Program Increment (PI) cycles
• Foster collaboration between platform engineers, data engineers, and analytics teams to ensure efficient service delivery

Requirements:

• Proven experience managing engineering or platform operations teams in an enterprise environment
• Strong background in IT Service Management (ITSM), incident management, and operational governance
• Experience working in Agile or SAFe environments, including managing delivery during Program Increment (PI) cycles
• Excellent stakeholder management and communication skills, with the ability to interact with senior leadership
• Demonstrated executive presence and strong decision-making capabilities in operational environments