Product Manager Patient Experience 100% Remote

Vori Health is an award-winning, nationwide, virtual-first, musculoskeletal medical practice focused on evidence-based care that treats the whole person. As a Product Manager – Patient Experience, you will lead the strategy and execution of Vori’s patient-facing digital experience, ensuring it is engaging and intuitive while driving adoption and retention.

Responsibilities:

• Consumer Product Leadership
• Apply modern consumer product frameworks (activation, retention, engagement loops, funnel optimization, A/B testing) to improve patient adoption and long-term engagement
• Design experiences that feel intuitive, emotionally resonant, and behaviorally intelligent — comparable to best-in-class consumer apps
• Define and optimize the patient journey across onboarding, education, care navigation, follow-up, and long-term engagement
• Own key engagement metrics including activation rates, retention, feature adoption, NPS, and patient satisfaction
• Drive experimentation and iterative learning using data-driven hypotheses
• Patient Experience & Clinical Partnership
• Serve as a bridge between clinical excellence and consumer usability — ensuring experiences are both evidence-based and frictionless
• Collaborate with clinical stakeholders to translate care models into simple, engaging digital interactions
• Embody the patient and clinician journey to deeply understand motivations, barriers, and behaviors
• Ensure the product experience reflects Vori’s differentiated care model
• Product Strategy & Execution
• Own and manage a diverse product roadmap aligned to company strategy and patient value
• Collaborate cross-functionally with Research, Design, Engineering, Clinical, Operations, Sales, and Marketing to gather requirements and prioritize initiatives
• Write clear, actionable product requirements and user stories
• Partner with Engineering to deliver high-quality solutions on time and within scope
• Develop KPIs and measurement frameworks tied to business impact and patient outcomes
• Monitor performance, user behavior, and feedback to drive continuous improvement
• Conduct competitive research — particularly across consumer digital health and high-performing consumer platforms
• Compliance & Operational Excellence
• Ensure product compliance with HIPAA and other healthcare regulations
• Manage relationships with vendors and external partners
• Analyze product launches to confirm positive business and engagement impact
• Relentlessly iterate to sharpen both patient experience and business outcomes
• Supervisory Responsibilities:
• No direct management responsibilities but you will serve as Product Manager and collaborate cross functionality with diverse departments and teammates
• Perform other projects and duties as assigned

Requirements:

• 5+ years of Product Management experience
• Demonstrated experience building consumer-facing digital products (B2C or high-engagement platforms)
• Strong understanding of consumer growth and engagement principles (activation funnels, retention curves, cohort analysis, experimentation)
• Proven ability to ship intuitive, user-centered experiences that drive measurable adoption and engagement
• Experience working with UX/design teams to create elegant, frictionless digital journeys
• Strong analytical skills with comfort using data to inform prioritization and experimentation
• Excellent collaboration and communication skills
• Ability to thrive in a high-growth, fast-paced startup environment
• Clear understanding of HIPAA and healthcare regulatory constraints (or ability to rapidly learn)
• Consumer healthcare or digital health experience
• Virtual care / telemedicine experience
• Experience building mobile-first or engagement-heavy applications
• Experience designing behavior-change or habit-forming products
• Startup experience (early-stage or high-growth)
• Experience building products serving employers, brokers, or payers
• Technical fluency; comfortable partnering with engineers, architects, and data teams
• Experience with platforms such as Care Management systems, EMRs, RCM/Billing, or Clinical Decision Support
• Proficiency with Figma, Lucidchart, JIRA, and related tools