Sr. Technical Implementation Engineer, Prepared by Axon

Axon is on a mission to Protect Life, focusing on critical safety and justice issues through their ecosystem of devices and cloud software. They are seeking a Sr. Technical Implementation Engineer to serve as a technical partner to public safety customers during onboarding, ensuring a seamless implementation experience for Prepared's technology in 911 centers nationwide.

Responsibilities:

• Lead on-site and remote implementation of Prepared’s solutions for public safety agencies, including hardware setup and system integrations
• Serve as the primary technical point of contact during customer onboarding and early adoption, working closely with project managers and client stakeholders
• Configure, ship, and support Prepared’s proprietary hardware and assist customers in integrating with their existing systems
• Provide Tier 2 technical support and troubleshoot escalated issues from the customer support team
• Collaborate cross-functionally with Engineering, Product, Support, and Customer Success teams to provide real-time feedback and improve implementation processes
• Contribute to process and documentation improvements that enable future team scaling and first-call resolution by Support

Requirements:

• 5+ years of direct experience working with public safety systems (e.g., 911 call handling, CAD, radio consoles, and logging recorders)
• Previously worked in technical field services, implementation, or installation roles with a strong customer-facing component
• Comfortable traveling up to 50% of the time for on-site deployments
• Work autonomously and own projects end-to-end, proactively identifying and resolving issues
• Thrive in cross-functional environments and enjoy partnering with Engineering and Product to refine new workflows
• Take initiative, communicate clearly, and leave things better than you found them
• Hands-on experience working with the core technology systems that power emergency communications centers
• Experience with 911 call handling systems (CHE) such as VESTA, Viper, or Solacom
• Experience with Computer-Aided Dispatch (CAD) platforms used to manage emergency response workflows
• Experience with radio console systems supporting multi-agency communications
• Experience with logging recorders used for call review, compliance, and operational analysis
• Experience with network and traffic analysis tools, such as Wireshark, used to troubleshoot system performance and integrations