Professional Services Engineer

NXLog helps companies manage their logs better by providing a unified platform for log collection, storage, and analysis. They are hiring a Professional Services Engineer who will support the sales cycle through demonstrations and solution design while guiding customers through onboarding, deployment, and optimization of NXLog solutions.

Responsibilities:

• Work closely with our sales and pre-sales teams to create and conduct appealing product demonstrations, engage in technical conversations with prospective customers
• Propose and design technically viable and scalable solutions that meet customer objectives
• Provide expert advice regarding the usage of our products to prospects and customers
• Discover and suggest improvements to internal processes and innovations
• Identify customer training needs and deliver structured onboarding sessions
• Create and develop training materials, technical presentations, and customer-facing documentation
• Execute project activities defined in the SoW - including installation, configuration, integration, and training., etc
• Assist customers with architecture design, deployment best practices, and optimization of their log management environment
• Provide regular updates and technical feedback to customers and to internal stakeholders
• Collaborate with internal departments: Engineering, Sales, Pre-sales, Support, and Product teams

Requirements:

• Minimum 5 years of experience as a software engineer or product support engineer, and/or experience in professional services of enterprise software in IT security
• Experience with SIEM and log management products. Software solution design is an advantage
• Tech-savvy approach and passion to dig in to learn about products, technology, customers, and competitors
• Strong customer service focus with ability to develop and maintain relationships
• Great communication skills, ability to work with different kinds of audiences
• Excellent time management, ability to effectively prioritize and execute tasks
• Proactive and problem-solving attitude
• Fluent English
• Knowledgeable about the following tech stack: OS: Linux (Ubuntu/Debian), Red Hat, MS Windows; Networking: TCP/UDP, DNS, DHCP, SSL/TLS, X509, PKI; Log management & SIEM: QRadar, ArcSight, Splunk, ELK, etc.; Programming: Bash, Python, PowerShell, Java, Regex; Cloud platforms: Azure, AWS, Google Cloud; Virtualization & containerization; REST API