Senior Product Designer, Commerce and Lifetime Value

Netflix is a leading entertainment company focused on pushing the boundaries of storytelling and global fandom. They are seeking a Senior Product Designer to drive the strategic evolution of the member journey, focusing on Commerce and Member Lifetime Value through user-centric design and data-driven interventions.

Responsibilities:

• Design for households: Deeply understand how families and individuals use Netflix in the home to maximize value across multiple profiles and devices
• Untangle complexity: Translate intricate targeting frameworks, ML algorithms, and regional privacy regulations into simplified, user-centric design strategies that respect global nuances
• Unlock value realization: Create intuitive experiences that help members discover and utilize the full breadth of their plans (including Standard with Ads, Standard, and Premium offerings)
• Master the lifecycle: Explore and provocate for seamless onboarding flows, identify key moments for upsells, and deploy personalized and compelling offers
• Drive revenue through creativity: Translate complex business constraints and technical ambiguity into elegant design solutions that drive measurable revenue impact
• Collaborate at scale: Partner with Ads, Commerce, and Core Product teams to ensure a unified experience across TV, Mobile, and Web
• High-fidelity craft: Create beautiful, emotionally compelling, and pixel-perfect design and narratives that set the bar for quality within the organization

Requirements:

• 7+ years of experience: Proven track record designing consumer-facing products at scale (web, mobile, and/or TV)
• Experience in growth or monetization is a significant plus
• Strategic thinker: You love to understand the 'why' behind business metrics like average revenue per member, churn rate, etc
• Mastery of craft: Exceptional skill in interaction design, visual design, systems, and prototyping
• You can produce a wide range of concepts quickly but also go deep into edge cases and platform patterns
• Experimental by nature: You enjoy A/B testing and iterating based on data, but you never sacrifice the user's emotional experience for a short-term metric
• Comfortable with change and ambiguity: You thrive in a remote-friendly, highly complex environment and can drive projects forward independently
• You view constraints as creative puzzles rather than roadblocks
• Great communicator and collaborator: Exceptional verbal and written communication skills, with a humble, partner-first approach to working with cross-functional teams