Technical Services Engineer III

impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships. As a Technical Services Engineer III, you will support clients throughout the full lifecycle, from initial integration through post-launch optimization, ensuring reliability and scalability of technical solutions across the SaaS platform.

Responsibilities:

• Develop and maintain a deep understanding of impact.com’s products, platform capabilities, and enhancements, while staying current with relevant industry trends
• Support the design, implementation, and ongoing management of technical integrations for both new and existing clients across the impact.com platform, including troubleshooting, optimization, and maintenance
• Partner closely with Onboarding, Customer Success, Product, Engineering, Solutions, and other internal teams to deliver a seamless onboarding experience and strong post-launch support
• Take end-to-end ownership of client technical issues, from initial investigation and root cause analysis through resolution and clear, timely communication
• Manage incoming technical requests through ticketing systems, prioritizing effectively in a fast-paced environment
• Identify emerging or recurring issues and communicate trends, risks, and insights to management and cross-functional stakeholders
• Contribute to the creation and maintenance of technical documentation, integration guides, training materials, and help content for both clients and internal teams
• Identify, scope, and help develop internal tools or reports that improve troubleshooting workflows or enable other teams across the organization

Requirements:

• Bachelor's degree in Computer Science, Engineering, Science, Mathematics, or a related discipline, or equivalent practical experience
• Experience in a tech-focused role at a digital marketing or technology-driven company, preferably in a customer-facing capacity
• Strong understanding of the design, implementation, and support of client solutions on SaaS platforms
• Experience with web technologies such as HTML, CSS, JavaScript, SQL, REST APIs, FTP, and related tools
• Ability to analyze logs and data to troubleshoot issues, including writing SQL queries when applicable
• Excellent problem-solving and troubleshooting skills, with the ability to think critically and navigate complex technical challenges
• Clear, confident verbal and written communication skills in English, with the ability to explain technical concepts to both technical and non-technical audiences using a calm, constructive, and customer-centric approach
• A self-starter mindset with curiosity and a desire to continuously learn, improve processes, and step outside of your comfort zone
• Strong organizational skills, attention to detail, and the ability to prioritize effectively in a dynamic environment
• Familiarity with affiliate marketing or the broader digital marketing ecosystem is a plus