Customer Service Representative

Ethos Veterinary Health is a leading provider of specialized veterinary care, committed to delivering exceptional medical services and compassionate support to pets and their families. The Customer Service Representative (CSR) plays a vital role in ensuring a positive experience for pet families, managing client interactions and facilitating smooth operations within the hospital.

Responsibilities:

• Welcome clients warmly and efficiently check in patients for appointments or emergencies
• Manage high-volume phone calls, provide timely updates to clients, and address inquiries with professionalism and empathy
• Support the creation and management of estimates, process check-outs, and handle financial transactions accurately
• Communicate compassionately and effectively during urgent and emotionally sensitive situations, providing reassurance and clarity to pet owners
• Partner with veterinary technicians and doctors to ensure smooth workflow, proper patient handling, and effective communication across departments
• Maintain accurate records of client interactions, appointment details, and billing information
• Assist in managing appointment scheduling and follow-up procedures to optimize hospital operations

Requirements:

• At least two years of veterinary experience, ideally within general practice, emergency, or specialty settings
• Strong communication skills
• Organizational skills to manage high call volumes and multitask efficiently
• Ability to maintain a calm, professional demeanor, especially during urgent or emotionally charged situations
• Demonstrated ability to work collaboratively within a fast-paced team environment
• Flexibility to work various schedules, including evenings, weekends, and holidays, as required by the hospital's operational hours