Customer Service Representative II

SupportNinja is a company that provides customer support solutions, and they are seeking a Customer Service Representative II to handle incoming customer inquiries. The role involves responding to customer inquiries, resolving issues, documenting interactions, and collaborating with other departments to ensure customer satisfaction.

Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, or chat
• Provide accurate information about products and services to customers
• Resolve customer issues in a timely and efficient manner
• Follow up with customers to ensure that their issues have been resolved to their satisfaction
• Properly and accurately document customer interactions in the organization’s CRM
• Adhere to company policies and procedures
• Meet or exceed performance targets for related KPIs
• Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules
• Collaborate with other departments as needed
• Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times

Requirements:

• At least 1 year CSR experience
• Sales experience (outbound)