NOC Engineer

Cato Networks is a pioneering company in cloud networking and security, aiming to become a market leader in SASE technology. They are seeking a NOC Engineer to monitor, support, and troubleshoot a complex data network infrastructure, collaborating closely with various teams and managing incidents effectively.

Responsibilities:

• Own and manage the uptime, stability, and overall functionality of the company’s production systems. This includes troubleshooting and resolving system and network issues end-to-end
• Monitor and respond to NetOps alerts during working hours, and review/follow up on alerts triggered outside business hours as required
• Continuously track and analyze system performance to identify risks, bottlenecks, capacity constraints, and opportunities for optimization
• Proactively mitigate outages and system malfunctions to prevent customer impact. When necessary, prepare clear and prioritized escalations to the relevant Development teams
• Coordinate with third-party service providers (e.g., carriers, SMS providers, IX providers, and other vendors) to resolve network and system-related issues
• Provide advanced (higher-tier) technical support to internal Customer Support teams (T1–T3)
• Design, implement, and maintain dashboards and alerting mechanisms to ensure system visibility and operational awareness
• Serve as a technical focal point for Customer Support and Field Engineering teams by understanding business use cases and translating them into operational requirements
• Contribute to building, improving, and expanding NetOps ownership, processes, documentation, and operational best practices

Requirements:

• Strong experience in network architecture, cloud architecture, and security architecture
• Deep knowledge of TCP/IP networking, routing, firewalls, proxy servers, and related technologies
• Strong ability to analyze system and application logs to identify root causes of issues
• Advanced troubleshooting and problem-solving skills with the ability to diagnose complex network and system incidents
• Experience working in a Cloud or SaaS technology environment
• Excellent written and verbal communication skills, with the ability to clearly document findings and communicate with cross-functional teams
• Ability to work effectively in a fast-paced, dynamic environment and manage multiple concurrent projects and incidents simultaneously