Customer Service Representative

BlackBeltHelp is the leading AI-powered helpdesk platform tailored specifically for higher education institutions. They are seeking a Customer Service Representative to assist students and staff with inquiries related to IT, student services, and admissions through multiple communication channels, ensuring customer satisfaction and an excellent customer experience.

Responsibilities:

• Assisting students and staff with inquiries related to IT, student services, and admissions through multiple communication channels, such as phone, email, and chat
• Providing timely resolutions to ensure customer satisfaction and an excellent customer experience
• Documenting interactions accurately
• Escalating issues when necessary
• Maintaining up-to-date knowledge of the organization's offerings and processes

Requirements:

• Proficiency in Customer Service, Customer Support, and maintaining Customer Satisfaction
• Experience in ensuring excellent Customer Experience and managing customer inquiries effectively
• Strong communication, active listening, and interpersonal skills
• Ability to handle multiple tasks and prioritize effectively in a dynamic environment
• Problem-solving mindset with a focus on delivering practical and timely solutions
• High school diploma or equivalent required
• Willingness to work flexible hours, including evenings, weekends, and holidays as needed
• Familiarity with CRM software, helpdesk tools, and technical systems is a plus