Senior Manager, Marketplace Onboarding & Partner Management

FICO is a leading global analytics software company, helping businesses in 100+ countries make better decisions. They are seeking a Marketplace Onboarding & Partner Manager to own and manage the inbound partner application and onboarding process for a growing portfolio of marketplace partnerships, while contributing to continuous improvement of the processes and tools that enable marketplace ecosystem to scale efficiently.

Responsibilities:

• Serve as the primary point of contact for inbound marketplace partner applications; manage the application intake process, respond to partner inquiries via centralized channels, and ensure timely progression through qualification, due diligence, and onboarding steps
• Own and manage a streamlined onboarding process for high-volume, lower-touch partnerships; conduct due diligence checks, manage partner communications, create accounts, and ensure partners are set up for success on the FICO Marketplace
• Monitor onboarding progress across all marketplace partners; identify and help resolve bottlenecks in due diligence, legal, or technical steps; escalate systemic issues to improve process throughput
• Maintain a pipeline of targeted providers that meet FICO Platform customer and strategy needs; proactively recruit partners to join the FICO Marketplace
• Manage a portfolio of lower-touch, transactional partnerships; systematically evaluate their strategic value and review candidates for promotion to strategic accounts with management; coordinate handoffs of promoted accounts to Partner Account Managers
• Handle complete account setup, partnership records, quotes, opportunities, and legal requests to ensure accurate partnership data and smooth operational workflows
• Identify process bottlenecks, gaps, and improvement opportunities across the partner onboarding lifecycle; partner with operations, technology, and cross-functional teams to design and implement scalable solutions, including advancing self-service onboarding capabilities
• Collaborate with colleagues across departments - including marketing, legal, cybersecurity, operations, and technical teams - to ensure seamless partner integration, resolve onboarding challenges, and improve processes

Requirements:

• 3–5+ years of experience in partner management, operations, or business development within B2B technology or SaaS environments; financial services industry or risk lifecycle experience a plus
• Experience with CRM systems, Salesforce preferred, including account setup, opportunity management, and data governance
• Demonstrated ability to manage complex operational processes and coordinate across multiple internal stakeholders
• Excellent project management skills with the ability to handle 30+ partner onboardings annually while maintaining quality and efficiency
• Strong communication and relationship-building skills to work effectively with both internal teams and external partners
• Ability to work under tight deadlines and thrive in a fast-paced environment with evolving processes
• Proactive self-starter with the ability to assess situations, determine what is needed, and execute on objectives with guidance and guiding principles rather than close oversight
• Bachelor's degree or relevant experience required; field of study is less important than demonstrated ability to manage operational complexity and communicate effectively with diverse stakeholders
• Experience in legal request coordination, security and due diligence processes, and contract administration
• Software marketplace or platform ecosystem experience a plus
• Process design, change management, or continuous improvement experience a plus