Senior Field Service Engineer / Technical Service Manager

EIKTO Battery Co. LTD is a world-leading manufacturer of traction lithium batteries for the material handling industry, expanding operations into North and Central America. They are seeking a dynamic Technical and Service Engineer/Manager to oversee technical operations, provide exemplary service, and drive business development in the region.

Responsibilities:

• Conduct thorough inspections of company equipment before shipment to ensure quality and functionality
• Provide on-site troubleshooting and technical support for supplied products at customer locations
• Offer technical guidance and support to the technical teams of EIKTO dealers across the US
• Develop and deliver comprehensive technical training programs for dealers to enhance their product knowledge and service capabilities
• Actively participate in meetings with dealers and distributors to address technical concerns, provide updates, and foster strong partnerships
• Contribute to the establishment of after-sales policies and procedures to enhance customer satisfaction and loyalty
• Serve as a mentor and "playing coach" to the dealers’ technical teams, fostering a culture of continuous learning and development
• Collaborate with internal stakeholders to drive product innovation and improvement based on customer feedback and market trends
• Adapt to a fast-paced and multitasking environment, demonstrating flexibility and problem-solving skills to meet evolving business needs

Requirements:

• Bachelor's degree in electrical engineering, or related field
• Minimum of 3 years of experience in a technical or service role, preferably within the material handling industry or B2B sectors which related with distribution of electrical/technical equipment such as HVAC, manufacturing, or conveyor systems
• Proven expertise in troubleshooting industrial electrical equipment and systems
• Strong leadership and communication skills with the ability to effectively interact with diverse teams and stakeholders
• Ability to travel frequently within North and Central America as needed
• Proficiency in English
• Experience in developing and delivering technical training programs is highly desirable
• Fluency in Spanish is a plus