Customer Service Rep

Concentrix is a global leader in customer engagement services, dedicated to delivering exceptional customer experiences. The Customer Service Representative - Tax (Seasonal, Remote) position involves supporting clients with tax-related inquiries through inbound and outbound calls, ensuring customer satisfaction and effective problem resolution.

Responsibilities:

• Provide inbound customer support using established call flow guides, ensuring clear and effective communication
• Assist customers in resolving basic technical issues related to tax services and products
• Accurately track, document, and retrieve customer information in internal databases to ensure seamless service delivery
• Identify opportunities to offer additional products or services that meet customer needs
• Deliver exceptional customer experiences with professionalism, patience, and a positive attitude
• Maintain comprehensive knowledge of company policies, processes, and product updates to provide accurate information
• Engage in ongoing training and development activities to enhance skills and service quality
• Contribute to team goals by supporting colleagues and sharing best practices

Requirements:

• At least one year of customer service experience
• High school diploma or GED
• Quiet, distraction-free environment at home
• Proficient in multitasking in a fast-paced setting
• Eagerness to learn new technologies
• Strong computer navigation skills
• Own a desktop or laptop computer meeting specific technical requirements, including Windows 11+ operating system, 8GB or higher RAM, and a compatible processor
• Reliable high-speed internet (DSL, cable, or fiber) with a wired Ethernet connection
• Must reside within the United States and have a valid U.S. address
• Open availability during the seasonal period to accommodate fluctuating work schedules